Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
cast-exclusive discounts
access to tuition assistance through Disney Aspire
Medical insurance
financial benefits
Paid Time Off
flexible schedule
Job Description
Disneyland Resort is a world-renowned entertainment and hospitality destination located in Anaheim, California. Known globally for its exceptional customer service and immersive experiences, the Disneyland Resort includes theme parks, hotels, and dining venues that continuously create unforgettable memories for guests of all ages. The resort is operated by The Walt Disney Company, a leader in the entertainment industry recognized for its innovation, quality, and commitment to storytelling through various media and experiences. The Disneyland Resort Hotels provide a luxurious and vibrant lodging experience that complements the magical adventures found at the theme parks. These hotels cater to diverse guests, offering first-class amenities, unique dining options, and a warm, welcoming atmosphere where enchantment meets comfort.
Positioned within this remarkable environment, the Food and Beverage department at the Disneyland Resort Hotels plays an essential role in ensuring guests enjoy a superior dining experience aligned with Disney’s high standards of service excellence. The Room Service/In-Room Dining Cast Member position is a dynamic and fast-paced role that directly contributes to guest satisfaction by bringing the magic of Disney dining right to the comfort and privacy of hotel guests’ rooms. This position is ideal for individuals who thrive in luxury hospitality settings and who have a passion for delivering outstanding customer service.
As a Room Service/In-Room Dining Cast Member, you will be the face of Disney’s exceptional dining experience beyond the restaurant. Your primary responsibility will be to interact with hotel guests, delivering food and beverage orders with care and professionalism, answering guests’ inquiries, and ensuring a seamless dining experience at their convenience. This position requires prompt and efficient retrieval of used dishes and tableware from guest hallways, transporting items to the dishwashing area, and maintaining the cleanliness and organization of all bussing equipment and delivery zones.
This role demands excellent interpersonal skills and a strong commitment to guest service, ensuring that each interaction reflects Disney’s dedication to creating magic for every guest. The work environment is fast-paced, requiring the ability to multitask efficiently without compromising quality or guest satisfaction. Team collaboration is key, as you will work closely with Cashiers and Waitstaff to prioritize guest needs and swiftly resolve any concerns in a professional and calm manner.
Candidates must be prepared for a flexible schedule as the resort hotels operate round-the-clock throughout the year. Shifts can occur early in the morning or late at night, including weekends and holidays, providing a dynamic work schedule that supports the continuous operation of the resort. The pay rate for this role in California is $21.13 per hour plus tips, and select benefits such as medical and financial options may be available depending on the employment level and position offered.
Joining the Disneyland Resort means becoming part of a legacy of creativity, inclusivity, and extraordinary guest service. The role of a Room Service/In-Room Dining Cast Member offers an enriching career opportunity for those eager to contribute to the famous Disney guest experience while growing professionally in a supportive and exciting work setting.
Positioned within this remarkable environment, the Food and Beverage department at the Disneyland Resort Hotels plays an essential role in ensuring guests enjoy a superior dining experience aligned with Disney’s high standards of service excellence. The Room Service/In-Room Dining Cast Member position is a dynamic and fast-paced role that directly contributes to guest satisfaction by bringing the magic of Disney dining right to the comfort and privacy of hotel guests’ rooms. This position is ideal for individuals who thrive in luxury hospitality settings and who have a passion for delivering outstanding customer service.
As a Room Service/In-Room Dining Cast Member, you will be the face of Disney’s exceptional dining experience beyond the restaurant. Your primary responsibility will be to interact with hotel guests, delivering food and beverage orders with care and professionalism, answering guests’ inquiries, and ensuring a seamless dining experience at their convenience. This position requires prompt and efficient retrieval of used dishes and tableware from guest hallways, transporting items to the dishwashing area, and maintaining the cleanliness and organization of all bussing equipment and delivery zones.
This role demands excellent interpersonal skills and a strong commitment to guest service, ensuring that each interaction reflects Disney’s dedication to creating magic for every guest. The work environment is fast-paced, requiring the ability to multitask efficiently without compromising quality or guest satisfaction. Team collaboration is key, as you will work closely with Cashiers and Waitstaff to prioritize guest needs and swiftly resolve any concerns in a professional and calm manner.
Candidates must be prepared for a flexible schedule as the resort hotels operate round-the-clock throughout the year. Shifts can occur early in the morning or late at night, including weekends and holidays, providing a dynamic work schedule that supports the continuous operation of the resort. The pay rate for this role in California is $21.13 per hour plus tips, and select benefits such as medical and financial options may be available depending on the employment level and position offered.
Joining the Disneyland Resort means becoming part of a legacy of creativity, inclusivity, and extraordinary guest service. The role of a Room Service/In-Room Dining Cast Member offers an enriching career opportunity for those eager to contribute to the famous Disney guest experience while growing professionally in a supportive and exciting work setting.
Job Requirements
- Must be at least 18 years of age to be considered for this role
- One year or more of serving or bussing experience in an upscale restaurant
- Demonstrated excellent guest service and service recovery abilities
- Strong interpersonal skills
- Sense of urgency and desire to work efficiently without sacrificing quality
- Ability to multi-task and work in a very fast paced environment
- Initiative to own and resolve guest situations
Job Qualifications
- One year or more of serving or bussing experience in an upscale restaurant
- Demonstrated excellent guest service and service recovery abilities
- Strong interpersonal skills
- Sense of urgency and desire to work efficiently without sacrificing quality
- Ability to multi-task and work in a very fast paced environment
- Initiative to own and resolve guest situations
- Two years or more room service/in-room dining work experience preferred
- Alcohol awareness training (i.e. RVP, TIPS or equivalent) preferred
- Previous work experience in a fast-paced, high-volume work environment preferred
- One year or more in a 4/5 star hotel or resort preferred
Job Duties
- Provide over the top guest service to all hotel guests
- Retrieve dirty dishes and dining tables from guest hallways in a timely manner
- Transport dishes, utensils, linens and other dining items to dish washing area to be cleaned
- Polish brass, metal, and wood grain surfaces
- Collect dining pre-order door hangers from guest rooms
- Converse with guests, answering questions and creating a welcoming environment
- Work closely with cashier and waithelp cast members to ensure guest service is a top priority
- Resolve any concerns and calmly handle difficult situations
- Maintain cleanliness of your workspace and delivery area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
