Hotel Receptionist

Norman, OK, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $13.00 - $14.00

Work Schedule

Flexible

Night Shifts

Benefits

employee discount

flexible schedule

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Our establishment is a thriving resort known for delivering exceptional hospitality experiences and creating memorable stays for guests from all walks of life. As a key player in the hospitality sector, we pride ourselves on a warm and inviting atmosphere, dedicated to excellent guest service. Our resort combines comfortable accommodations with outstanding amenities, ensuring every guest's visit is enjoyable and distinctively welcoming. We value professionalism, enthusiasm, and a commitment to maintaining high standards throughout all aspects of our operation. Our team is composed of passionate individuals who contribute to creating a vibrant and dynamic environment, making our resort a preferred... Show More

Job Requirements

Minimum high school diploma or equivalent
Proven experience in hospitality management or hotel front desk operations
Strong interpersonal and communication skills
Ability to operate multi-line phone systems and front desk software
Willingness to work flexible shifts including nights and weekends
Capability to remain calm and professional under pressure
Physical ability to assist guests with luggage when necessary

Job Qualifications

Proven experience in hospitality management or hotel front desk operations
Strong customer service skills with a focus on guest satisfaction in a fast-paced environment
Multilingual or bilingual abilities highly desirable to serve diverse guests effectively
Familiarity with hotel management systems and multi-line phone systems enhances efficiency in daily tasks
Previous experience with night audit procedures or resort operations is a plus
Demonstrated ability to handle guest relations professionally while maintaining attention to detail in busy situations

Job Duties

Greet guests warmly upon arrival, providing exceptional customer service and clear information about hotel amenities and services
Manage guest check-in and check-out procedures efficiently using multi-line phone systems and front desk software
Handle guest requests, inquiries, and complaints with professionalism and a positive attitude, ensuring guest satisfaction
Coordinate reservations, cancellations, and modifications accurately while maintaining up-to-date booking records
Conduct night audits to reconcile daily transactions, prepare reports, and ensure financial accuracy for overnight shifts
Maintain excellent phone etiquette when answering calls, directing inquiries to appropriate departments or staff members
Support guest relations by providing local information, assisting with luggage, and ensuring overall comfort during their stay

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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