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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Queen Mary Hotel, located in Long Beach, California, is a historic and iconic hotel that once served as a world-class ocean liner. Known for its unique accommodations and rich history, the hotel offers a one-of-a-kind experience that blends vintage charm with modern amenities. Guests can enjoy polished wood paneling, original 1930s artwork, Art Deco style, and operable portholes in each stateroom, providing an authentic glimpse into transatlantic travel during the 1930s, 40s, and 50s. Beyond lodging, the Queen Mary features an array of attractions including historic tours, paranormal activities, shops, a spa, and various events, making it a destination... Show More
Job Requirements
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required
- Experience with group sales computer systems including Delphi and SMS
- Ability to work occasional evening and weekend shifts to meet deadlines
- Capable of using multiple systems simultaneously
- Strong attention to detail and organizational skills
- Flexibility and adaptability to a dynamic and evolving environment
Job Qualifications
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required
- Experience with group sales computer systems including Delphi and SMS
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Duties
- Keep updated files on all upcoming groups upon receipt of turnover
- Ensure accuracy between the Delphi and SMS systems including room blocks, rates, cutoff dates
- Detail each group profile and/or reservation with group specific information such as rate, rate code, deposits, location requests, package inclusions, contract concessions
- Build rates and inclusive packages specific to each group including creating routing profiles, deposit policies, cancellation policies
- Process travel agent commissions
- Act as liaison between group and central reservations
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group
- Manually assign specific accommodations based upon feature and/or location requests
- Provide reservation and pick up reports upon request
- Cross reference group resumes with system information and ensure accuracy
- Attend all pre-planning and/or pre-conference meetings with clients and conference services coordinator (via phone if not available to attend in person)
- Review no shows from previous night and make corrections as needed
- Assist accounting in verifying and correcting group guest folios
- Ensure all group functions and audits are completed in an accurate and timely fashion
- Communicate effectively with call center manager, business analyst, sales manager, conference services coordinator, and group meeting planner
- Perform other duties as assigned by hotel/department leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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