Hotel Queen Mary - Director Attractions

The Queen Mary, located in Long Beach, California, is a historic ocean liner turned hotel and event space that offers a unique blend of luxury accommodations and memorable attractions. Originally a world-class transatlantic ocean liner, the Queen Mary has been meticulously preserved to maintain its authentic 1930s character, including polished wood paneling, original artwork from the era, Art Deco styling, and even operable portholes. This unique historical setting provides guests with a rare glimpse into the experience of ocean travel during the 30s, 40s, and 50s, making it more than just a place to stay, but an immersive and nostalgic journey into the past. The ship features a diverse array of attractions, including historic tours, paranormal experiences, retail shops, a spa, and special events that cater to a wide range of interests, ensuring that every visit is engaging and memorable. The Queen Mary prides itself on delivering exceptional guest experiences and maintaining a rich tradition of excellence that sets it apart from other hotels and attractions in Southern California.

The Director of Attractions is a pivotal leadership role within the Queen Mary’s operational framework, responsible for managing and elevating the entire spectrum of attraction and retail experiences on board the ship. This full-time position demands a professional who excels at combining creative vision with operational precision to ensure guest satisfaction and business success. The Director of Attractions oversees day-to-day operations of all attractions and retail venues, ensuring each touchpoint delivers an exceptional and engaging guest journey. This role requires strong leadership skills to manage large, diverse teams effectively, fostering a culture of high performance, innovation, and guest-centric service. The ideal candidate has a deep background in hospitality and attraction management, demonstrating success in complex, guest-facing environments. They are adept at problem-solving and use data-driven insights to continuously improve operations, enhance the guest experience, and optimize financial outcomes.

The Director of Attractions also plays a strategic role by developing new attractions and seasonal programs to increase attendance and engagement, collaborating with historic advisors to balance authenticity with guest appeal. They are responsible for budget management, forecasting, labor modeling, and driving revenue growth through effective retail and marketing strategies. This position requires partnering closely with other departments, including Marketing, Events, Hotel Operations, and Executive Leadership, to ensure seamless integration of all ship operations and a cohesive, branded experience. The role offers a competitive salary and after an initial waiting period, eligibility for a comprehensive benefits package including daily pay options, medical, dental and vision coverage, disability income, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. For those passionate about hospitality leadership and bringing historic attractions to life through innovative management, the Director of Attractions role at the Queen Mary presents an exciting career opportunity within a unique and storied venue.