Hotel Performance Analytics Manager - Hilton Chicago & Palmer House

Hilton Chicago and Palmer House Hilton are part of the globally recognized Hilton brand, a leader in the hospitality industry with nearly a century of delivering exceptional guest experiences across a broad portfolio ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. These iconic properties are located in vibrant Chicago, attracting both business and leisure travelers who seek superior accommodations, outstanding service, and excellent amenities. Hilton's commitment to excellence and innovation has made it a top choice for guests worldwide, and its workforce is central to its reputation, nurtured in a diverse, inclusive environment that promotes both personal and professional growth.

The Hotel Performance Analytics Manager position at Hilton Chicago & Palmer House Hilton represents an exciting career opportunity for an individual passionate about driving hotel performance through analytical insight and strategic labor management. Reporting directly to the Director of Finance for both properties, this role involves a consultative partnership with hotel leadership to optimize operational resources, improve financial outcomes, and elevate both team member engagement and guest satisfaction. The candidate will play a pivotal role in forecasting, budgeting, and labor planning, using labor management systems and performance data to guide smart decision-making across departments. This position demands strong analytical skills and a proactive approach, ideally backed by experience in labor or payroll management and a deep understanding of hospitality operations.

Beyond typical managerial responsibilities, the Hotel Performance Analytics Manager will lead specialized projects involving LMS quality control, vendor management, and auditing processes to ensure accuracy and efficiency in labor costs and performance metrics. The role also includes shaping policies to enhance operational effectiveness aligned with budget goals while continuously benchmarking labor programs against industry standards. The successful candidate will be instrumental in driving continuous improvement initiatives, collaborating with finance and operational teams to unlock financial potential and deliver unmatched guest and team experiences.

This full-time role offers a competitive annual salary ranging from $90,000 to $104,000, commensurate with experience and location, alongside a comprehensive benefits package supporting the wellbeing and growth of Hilton team members. Hilton’s benefits include premium health and mental health resources, generous paid time off, educational opportunities, and more. The work culture is defined by a strong commitment to diversity, innovation, and employee recognition, making it an ideal environment for professionals seeking to advance their hospitality careers while making a tangible impact on operational success.