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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a prestigious and rapidly expanding hotel company recognized as the 8th largest hotel company in the United States. With a robust portfolio that includes a diverse mix of full-service and focused hotels located in major cities across the country, Sonesta offers more than just accommodations—it delivers remarkable hospitality experiences. Its presence spans more than 1000 properties distributed across eight countries, emphasizing the company's significant growth and global reach. The company prides itself on blending the human side of hospitality with the operational efficiency needed to create memorable and meaningful guest interactions. Sonesta's commitment to delivering service... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel management
- Excellent leadership and supervisory skills
- Strong knowledge of hospitality management principles and practices
- Proficiency in using hotel management software and systems
- Excellent guest services and conflict resolution skills
- Ability to work effectively in a fast-paced environment
Job Qualifications
- Proven experience in hotel management
- Excellent leadership and supervisory skills
- Strong knowledge of hospitality management principles and practices
- Proficiency in using hotel management software and systems
- Excellent guest services and conflict resolution skills
- Ability to work effectively in a fast-paced environment
Job Duties
- Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees, including check-in/checkout processes
- Promote teamwork and quality service through daily communication and coordination with other departments including housekeeping and maintenance
- Review resumes for arriving groups
- organize and coordinate master accounts and group special requests
- Maintain appropriate inventory of supplies and operating equipment, including ordering and receiving
- Ensure all Sonesta safety and sanitation standards are adhered to
- Respond to guest complaints and ensure proper follow-up is completed
- Serve as Manager on Duty as required and respond to emergencies as needed
- Ensure all staff are properly trained on systems, hotel policies, security, and cash handling procedures, service standards, local laws, and have the tools and equipment needed to effectively carry out their job functions
- Conduct pre-shift meetings with staff and review all information pertinent to the day’s business
- Coach team by providing specific feedback to improve knowledge, skills, and performance
- Ensure employees are treated fairly and equitably
- Handle employee issues in a professional and timely manner
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture
- Focus on the mission and well-being of the departments, hotel and company
- Lead by example and operate with integrity and respect
- Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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