Hotel Overnight Manager

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is a prestigious and rapidly expanding hotel company recognized as the 8th largest hotel company in the United States. With a robust portfolio that includes a diverse mix of full-service and focused hotels located in major cities across the country, Sonesta offers more than just accommodations—it delivers remarkable hospitality experiences. Its presence spans more than 1000 properties distributed across eight countries, emphasizing the company's significant growth and global reach. The company prides itself on blending the human side of hospitality with the operational efficiency needed to create memorable and meaningful guest interactions. Sonesta's commitment to delivering service with passion, loyalty with purpose, and experiences that connect distinguishes it as a leader in its industry.

The role of Overnight Manager at Sonesta International Hotels is a pivotal position within the front office operations, reporting directly to the Front Office Manager. This position is critical in managing the overnight and night audit staff, ensuring smooth and efficient operations during these hours. The Overnight Manager is responsible for upholding Sonesta's high standards of guest service, driving employee engagement, and achieving operational and financial goals. In this role, the manager acts as a leader and point of contact, overseeing daily operations, including guest check-in and check-out processes, and facilitating seamless communication among different hotel departments such as housekeeping and maintenance.

Key responsibilities of the Overnight Manager include managing staffing schedules, conducting pre-shift meetings, and ensuring all staff receive adequate training in hotel policies, security measures, and operational procedures. The manager fosters an inclusive and motivating work environment that encourages team cooperation, high performance, and adherence to company culture. Handling guest complaints with professionalism and follow-through is a critical function, alongside ensuring compliance with safety and sanitation standards. This leadership role also involves inventory management, including the ordering and receipt of supplies and operating equipment, to support efficient overnight operations.

As the "Manager on Duty" during overnight shifts, the Overnight Manager must be prepared to respond promptly to any emergencies that arise, maintaining both guest safety and hotel security. This role demands a strong blend of operational expertise, leadership skills, and the ability to work in a dynamic, fast-paced environment. By leading with integrity, respect, and a commitment to Sonesta's core values, the Overnight Manager plays a vital role in driving guest satisfaction, reducing employee turnover, and meeting budgetary targets. This comprehensive role is ideal for candidates who are passionate about hospitality management and eager to contribute to a thriving, guest-focused hotel environment.

Job Requirements

High school diploma or equivalent
Proven experience in hotel management
Excellent leadership and supervisory skills
Strong knowledge of hospitality management principles and practices
Proficiency in using hotel management software and systems
Excellent guest services and conflict resolution skills
Ability to work effectively in a fast-paced environment

Job Qualifications

Proven experience in hotel management
Excellent leadership and supervisory skills
Strong knowledge of hospitality management principles and practices
Proficiency in using hotel management software and systems
Excellent guest services and conflict resolution skills
Ability to work effectively in a fast-paced environment

Job Duties

Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees, including check-in/checkout processes
Promote teamwork and quality service through daily communication and coordination with other departments including housekeeping and maintenance
Review resumes for arriving groups
organize and coordinate master accounts and group special requests
Maintain appropriate inventory of supplies and operating equipment, including ordering and receiving
Ensure all Sonesta safety and sanitation standards are adhered to
Respond to guest complaints and ensure proper follow-up is completed
Serve as Manager on Duty as required and respond to emergencies as needed
Ensure all staff are properly trained on systems, hotel policies, security, and cash handling procedures, service standards, local laws, and have the tools and equipment needed to effectively carry out their job functions
Conduct pre-shift meetings with staff and review all information pertinent to the day’s business
Coach team by providing specific feedback to improve knowledge, skills, and performance
Ensure employees are treated fairly and equitably
Handle employee issues in a professional and timely manner
Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture
Focus on the mission and well-being of the departments, hotel and company
Lead by example and operate with integrity and respect
Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards