Hotel Overnight Manager

Sonesta International Hotels stands as the eighth largest hotel company in the United States, expanding rapidly with a diverse portfolio of over 1000 properties across eight countries. The company offers an epic blend of full-service and focused hotels located in major cities, providing guests with quality, value, and exceptional hospitality experiences. With a commitment driven by the human side of hospitality, Sonesta emphasizes service with passion, loyalty with purpose, and meaningful connections for every guest and stay.

As an Overnight Manager at Sonesta, you will play a crucial role within our Front Office team, working closely with the Front Office Manager to oversee the daily operations during overnight shifts. This leadership position requires managing the Front Office and Night Audit staff efficiently to ensure seamless service delivery, guest satisfaction, and operational excellence. You will be tasked with upholding Sonesta's high standards in hospitality, coordinating with other departments, and maintaining smooth check-in and check-out processes.

In this role, you are expected to lead and motivate a team with integrity and respect, fostering a positive work culture that aligns with Sonesta's core values. Your leadership will directly influence employee engagement, productivity, and turnover reduction. Additionally, you will ensure compliance with safety and sanitation standards, manage inventory, and respond effectively to guest complaints and emergencies. By serving as the 'Manager on Duty' when required, you will be the key point of contact during the night, providing support and decision-making to uphold the brand’s promise of outstanding service.

The Overnight Manager will also focus on budgeting and financial goals, ensuring that payroll and revenue targets are met without compromising quality. You will conduct daily briefings, provide ongoing training, and coach the team to enhance their skills and knowledge. Your ability to handle employee issues professionally and with fairness will be vital in maintaining a harmonious work environment. This role calls for a dynamic individual capable of managing multiple priorities in a fast-paced hotel environment.

Sonesta offers a comprehensive benefits package, recognizing that employee well-being is essential to delivering unparalleled guest experiences. The company’s inclusive culture promotes equal opportunity and embraces diversity, ensuring every team member has the chance to thrive. Join Sonesta International Hotels and be part of a growing hospitality leader where you can make a meaningful impact and advance your career in hotel management.