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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Hyatt Hotels is a globally recognized hospitality company known for its commitment to offering more than just accommodations, focusing instead on creating memorable and inspiring experiences for each guest. Through exceptional service, innovative cuisine, and thoughtfully designed spaces, Hyatt continuously sets high standards in the hotel industry. HYATT house represents a new and unique segment within the Hyatt family, redefining the all-suites experience with a relaxed style yet uncompromising standards. This innovative brand focuses on delivering a fresh hotel experience tailored to the needs of today’s traveler, blending comfort with contemporary design and cutting-edge amenities.
Joining HYATT house means ... Show More
Joining HYATT house means ... Show More
Job Requirements
- High school diploma or GED
- At least six months experience as a Guest Service Agent at Hyatt House preferred
- Previous supervisory experience preferred
- Completion of all First Place Training Modules
- Schedule flexibility must be able to work any shift including weekends and holidays
- Outstanding customer service skills
- Ability to work well with other associates
Job Qualifications
- High school diploma or GED
- At least six months experience as a Guest Service Agent at Hyatt House preferred
- Previous supervisory experience preferred
- Completion of all First Place Training Modules
- Ability to lead by example with hands-on, guest-focused approach
- Outstanding customer service skills
- Ability to work well with other associates
- Schedule flexibility to work any shift including weekends and holidays
- Desire and ability to grow into a management role preferred
Job Duties
- Serve as first contact for guest concerns, ensuring timely service recovery and follow-up
- Assist with training, coaching, and onboarding of new team members across multiple departments
- Conduct daily huddles to communicate the day’s events to Guest Service Agents
- Support Front Desk operations during peak times or staffing gaps
- Assist Food & Beverage Supervisor with breakfast operations, inventory, and bar support
- Perform basic guest room inspections to ensure cleanliness and brand standards
- Oversee reservations including pre-assignment and monitoring third-party agency billing and communications
- Conduct property tours as necessary
- Manage administrative tasks such as inventory, supply ordering, vendor communication, and incident documentation
- Walk through public areas and kitchen, providing follow-up reports to management
- Act as Manager on Duty in the absence of management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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