Hotel Operations Shift Manager - MGM National Harbor

MGM Resorts International, located in National Harbor, Maryland, is a leading global entertainment company known for its commitment to providing world-class hospitality, gaming, and entertainment experiences. With a vast portfolio of luxury resorts, casinos, and entertainment venues, MGM Resorts has built a reputation for excellence and innovation in the hospitality industry. The company prides itself on its diverse and inclusive culture that fosters creativity, teamwork, and professional growth for its employees. MGM Resorts is dedicated to creating unforgettable experiences for its guests through exceptional service and attention to detail, making it a sought-after place to work and grow a career in hospitality.

The role of Hotel Operations Shift Manager at MGM Resorts International is a pivotal leadership position within the Front Desk operations team. This position demands a dynamic individual who thrives in a fast-paced, customer-focused environment and possesses strong operational and financial management skills. The Hotel Operations Shift Manager works closely with the Senior Hotel Manager to drive the daily strategy that ensures operational excellence and delivers the sophisticated guest experience MGM is known for. This role involves overseeing labor management, guest interactions, and overall team engagement, ensuring that policies, procedures, and training programs are effectively implemented and followed.

As a key member of the hotel operations leadership team, the Hotel Operations Shift Manager is responsible for maintaining high standards of service and operational efficiency. The role requires a hands-on leader who can coach, motivate, and develop front desk staff, fostering a positive workplace culture based on teamwork and excellence. This manager will monitor guest satisfaction metrics and take proactive steps to enhance the guest experience, aligning with MGM’s brand promise of luxury and quality service. Participation in recruitment, training, and performance evaluation of front desk personnel is also a critical part of the role.

The ideal candidate for this position is at least 21 years old and has a minimum of two years of experience managing employees in a similar hotel environment. MGM Resorts offers a competitive salary range from $48,300 to $64,300 annually for this position, reflecting the candidate’s experience and geographic location. In addition to base pay, employees in this role are eligible for the company’s incentive plan, which rewards performance and contribution to MGM’s success. This position also comes with a comprehensive benefits package that includes medical, dental, vision, life insurance, 401(k) plans, and paid time off, subject to eligibility.

MGM Resorts International emphasizes employee wellness and engagement by offering wellness incentive programs aimed at supporting mental and physical health. Employees enjoy discounts on hotel services, food and beverage, retail, and entertainment, as well as partner discounts on travel, electronics, and online shopping. The company provides free meals during shifts and complimentary parking to make the workplace more convenient and enjoyable. Additionally, MGM offers personal and professional development opportunities through various programs, networking events, and community volunteer initiatives to help employees grow their careers and make meaningful contributions.

Joining MGM Resorts International as a Hotel Operations Shift Manager means becoming part of a vibrant team dedicated to creating unique and memorable experiences for guests while advancing your career in the hospitality industry. If you have the leadership skills, operational expertise, and passion for guest service that this role requires, MGM invites you to apply and join the show.