Hotel Operations Manager, The Mara Hotel

Santa Ana, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,304.00 - $75,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Competitive annual salary

Performance bonus

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Flexible Paid Time Off

Complimentary stays

Discounted stays

Pre-tax retirement savings plans

Paid parental leave

Fitness Reimbursement

Cell phone reimbursement

Mileage reimbursement

Job Description

AvantStay is a rapidly growing, tech-enabled millennial hospitality brand focused on delivering exceptional, unique stays for group travelers. Founded to revolutionize the group experience in the short-term rental (STR) industry, AvantStay operates in a booming $100+ billion dollar market and stands out by combining technology with hospitality to set a new standard for group travel accommodations. The company is venture funded and constantly expanding, known for providing guests with unparalleled customer service and memorable experiences. AvantStay is committed to creating dynamic, engaging, and welcoming environments at its properties to meet the evolving needs of millennial and group travelers alike.

The role being offered is for a Hotel Operations Manager based in the Laguna Beach market. This position demands a highly skilled and proactive leader who can manage the day-to-day operational facets of the hotel property to ensure seamless service delivery and superior guest satisfaction. The Hotel Operations Manager acts as the local point person responsible for leading various teams including guest services, housekeeping, maintenance, safety, and programming to maintain AvantStay's high standards. As the on-site leader, this role works closely with multiple departments to coordinate efforts that enhance efficiency and foster a positive environment for both guests and employees. The manager must cultivate a cohesive team atmosphere, implement effective operational processes, and guarantee the overall safety and security of the property.

Key competencies for this role include strong leadership abilities, organizational skills, and exceptional interpersonal capabilities. The manager oversees scheduling, labor management, vendor coordination, and inventory to maximize productivity and cost efficiency. They will also handle guest complaints with professionalism to ensure issues are resolved promptly and guest experiences are enriched. Furthermore, the role requires collaboration to design engaging hotel programming like live music, yoga classes, and art exhibits that elevate the guest experience beyond typical accommodations. The position offers a competitive annual salary range of $70,000 to $75,000 in addition to a performance bonus tied to skills and experience. The employment is full-time with a flexible schedule that includes weekends, evenings, and holidays as necessary.

AvantStay values inclusivity, innovation, and employee growth, making it a thriving workplace for individuals seeking to impact the hospitality and travel industries significantly. Joining AvantStay means joining a company dedicated to transforming how people travel while offering excellent benefits such as comprehensive health insurance, flexible paid time off, and discounted stays at numerous properties. This is an opportunity to be part of a forward-thinking company that nurtures talent and encourages staff to carve their unique paths to success within a supportive and dynamic team environment.

Job Requirements

Min. 3 years experience in hotel operations, property management, or a similar leadership role
Strong organizational and problem-solving skills
Ability to manage multiple teams and foster a collaborative work environment
Excellent communication and interpersonal skills
Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs
Familiarity with hospitality management systems is a plus

Job Qualifications

Min. 3 years experience in hotel operations, property management, or a similar leadership role
Strong organizational and problem-solving skills
Ability to manage multiple teams and foster a collaborative work environment
Excellent communication and interpersonal skills
Familiarity with hospitality management systems is a plus

Job Duties

Supervise and provide guidance to guest experience agents, housekeeping inspector, housekeepers, housepersons, maintenance technicians, and safety officers
Schedule and lead team meetings to align on priorities and resolve operational challenges
Train and mentor staff to ensure excellence in service delivery
Manage guest complaints, ensuring timely resolution and guest satisfaction
Oversee front desk operations and ensure guest experience agents provide accurate information, local recommendations, and concierge-level service
Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits
Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage
Inspect guest rooms daily to ensure cleanliness and readiness standards are met
Oversee case management, ensuring all guest and operational tasks are completed promptly
Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources
Work with the housekeeping inspector to monitor cleanliness and efficiency standards
Ensure timely room turnovers and inspections for guest readiness
Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the maintenance technician
Monitor supplies and equipment inventory, placing orders as needed
Coordinate with vendors for housekeeping, maintenance, and other operational needs
Collaborate with the safety officer to maintain a secure environment for guests and staff
Address policy violations and ensure compliance with safety protocols