Job Overview
Benefits
wellness incentive programs
company discounts on hotel, food and beverage, retail, and entertainment
Discounts with company partners on travel, electronics, online shopping
free meals in employee dining room
Free parking on and off shift
health benefits
Income protection benefits
Professional and personal development opportunities
volunteer opportunities in the community
Job Description
MGM Resorts International is a world-renowned leader in the hospitality and entertainment industry, headquartered in Las Vegas, Nevada. Known for its vibrant and dynamic properties, MGM Resorts encompasses some of the most iconic resorts and casinos globally, offering guests unparalleled experiences in luxury accommodations, gaming, dining, and live entertainment. With a commitment to excellence and innovation, MGM Resorts creates memorable moments for millions of guests every year. The company embraces diversity, inclusion, and community involvement, making it a coveted employer in the hospitality sector.
The Hotel Operations Manager role at MGM Resorts International offers a compelling opportunity to be at the forefront of the guest experience in a fast-paced, highly visible environment. Reporting to the Senior Hotel Operations Manager, this position plays a vital role in shaping the operational strategies and performance of the Front Desk and Guest Services teams. The ideal candidate will be a motivated leader passionate about hospitality, with a keen ability to inspire and manage teams to deliver exceptional service that reflects MGM's brand promise. This role involves overseeing the staff responsible for guest arrivals, departures, and inquiries, ensuring seamless check-in and check-out processes, and maximizing guest satisfaction.
In this position, the Hotel Operations Manager collaborates closely with multiple departments to execute strategic initiatives provided by the Hotel Strategy Center of Excellence. By implementing policies, operating procedures, and training programs, the manager ensures consistency and quality across front desk operations. Key responsibilities include enhancing employee engagement through coaching and development, managing labor resources effectively, and spearheading efforts to maintain MGM's world-class service standards. The role demands strong communication skills, problem-solving abilities, and financial acumen to achieve operational and financial goals.
This career opportunity is perfect for candidates with experience in hotel management who are eager to contribute to a leading global hospitality company. With a work culture that values teamwork, innovation, and guest-centric service, MGM Resorts provides a supportive environment where employees can grow and succeed. The compensation package includes competitive pay complemented by a comprehensive benefits program designed to support employees' physical, mental, and professional well-being.
The Hotel Operations Manager role at MGM Resorts International offers a compelling opportunity to be at the forefront of the guest experience in a fast-paced, highly visible environment. Reporting to the Senior Hotel Operations Manager, this position plays a vital role in shaping the operational strategies and performance of the Front Desk and Guest Services teams. The ideal candidate will be a motivated leader passionate about hospitality, with a keen ability to inspire and manage teams to deliver exceptional service that reflects MGM's brand promise. This role involves overseeing the staff responsible for guest arrivals, departures, and inquiries, ensuring seamless check-in and check-out processes, and maximizing guest satisfaction.
In this position, the Hotel Operations Manager collaborates closely with multiple departments to execute strategic initiatives provided by the Hotel Strategy Center of Excellence. By implementing policies, operating procedures, and training programs, the manager ensures consistency and quality across front desk operations. Key responsibilities include enhancing employee engagement through coaching and development, managing labor resources effectively, and spearheading efforts to maintain MGM's world-class service standards. The role demands strong communication skills, problem-solving abilities, and financial acumen to achieve operational and financial goals.
This career opportunity is perfect for candidates with experience in hotel management who are eager to contribute to a leading global hospitality company. With a work culture that values teamwork, innovation, and guest-centric service, MGM Resorts provides a supportive environment where employees can grow and succeed. The compensation package includes competitive pay complemented by a comprehensive benefits program designed to support employees' physical, mental, and professional well-being.
Job Requirements
- Minimum age of 21 years
- At least 2 years of prior experience managing employees in a hotel environment
- Knowledge of hotel operations and service standards
- Availability to work flexible shifts
- Ability to lead and motivate a diverse team
Job Qualifications
- Minimum 2 years of relevant experience in hotel employee direction and management
- Technical knowledge and experience with Opera preferred
- Strong leadership and communication skills
- Ability to develop and implement training programs
- Proven ability to enhance employee engagement and guest satisfaction
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives
- Assist in leading policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for front desk operations
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk operations consistent with company service standards
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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