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MGM Resorts logo

Hotel Operations Manager - The Cosmopolitan

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional Development
volunteer opportunities

Job Description

MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for creating memorable experiences through its iconic resorts, casinos, and entertainment venues. Located in Las Vegas, Nevada, MGM Resorts is synonymous with luxury, excitement, and exceptional service. The company prides itself on a vibrant culture that embraces diversity and innovation, aiming to be the premier employer and destination of choice for guests and employees alike. With a strong commitment to community involvement and sustainability, MGM Resorts fosters an environment where every team member plays a crucial role in shaping the guest experience and contributing to the... Show More

Job Requirements

  • Must be at least 21 years of age
  • 2+ years of relevant experience
  • Technical knowledge and experience with Opera or LMS for CCLV preferred

Job Qualifications

  • Must be at least 21 years of age
  • 2+ years of prior relevant experience
  • Technical knowledge and experience with Opera or LMS for CCLV preferred

Job Duties

  • Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
  • Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
  • Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
  • Provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
  • Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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