Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional Development
volunteer opportunities
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for creating memorable experiences through its iconic resorts, casinos, and entertainment venues. Located in Las Vegas, Nevada, MGM Resorts is synonymous with luxury, excitement, and exceptional service. The company prides itself on a vibrant culture that embraces diversity and innovation, aiming to be the premier employer and destination of choice for guests and employees alike. With a strong commitment to community involvement and sustainability, MGM Resorts fosters an environment where every team member plays a crucial role in shaping the guest experience and contributing to the company’s success. The resort complex offers an energetic workplace where hospitality meets world-class entertainment, making MGM Resorts a dynamic and rewarding place to build a career.
The Hotel Operations Manager position at MGM Resorts International is a pivotal leadership role within the resort's hotel management team. This role involves partnering closely with the Resort Operations Manager to manage and inspire the Front Desk and Guest Services teams, ensuring that the MGM brand is brought to life every day through exceptional guest service. The Hotel Operations Manager is responsible for guiding the hotel team to achieve both operational and financial objectives, including managing labor resources efficiently and driving overall performance. This role requires a passion for hospitality excellence and strong leadership skills to create seamless and memorable experiences for guests. In addition, the manager will play a vital role in implementing strategic initiatives, policies, and procedures that enhance front desk operations and employee engagement. With an emphasis on coaching, training, and rewarding the team, the Hotel Operations Manager helps maintain MGM Resorts' reputation for world-class service standards and guest satisfaction. This full-time position offers a unique opportunity to make a significant impact in one of the most exciting and diverse hospitality environments in the world, blending operational expertise with a dedication to superior guest experiences.
The Hotel Operations Manager position at MGM Resorts International is a pivotal leadership role within the resort's hotel management team. This role involves partnering closely with the Resort Operations Manager to manage and inspire the Front Desk and Guest Services teams, ensuring that the MGM brand is brought to life every day through exceptional guest service. The Hotel Operations Manager is responsible for guiding the hotel team to achieve both operational and financial objectives, including managing labor resources efficiently and driving overall performance. This role requires a passion for hospitality excellence and strong leadership skills to create seamless and memorable experiences for guests. In addition, the manager will play a vital role in implementing strategic initiatives, policies, and procedures that enhance front desk operations and employee engagement. With an emphasis on coaching, training, and rewarding the team, the Hotel Operations Manager helps maintain MGM Resorts' reputation for world-class service standards and guest satisfaction. This full-time position offers a unique opportunity to make a significant impact in one of the most exciting and diverse hospitality environments in the world, blending operational expertise with a dedication to superior guest experiences.
Job Requirements
- Must be at least 21 years of age
- 2+ years of relevant experience
- Technical knowledge and experience with Opera or LMS for CCLV preferred
Job Qualifications
- Must be at least 21 years of age
- 2+ years of prior relevant experience
- Technical knowledge and experience with Opera or LMS for CCLV preferred
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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