Hotel Operations Manager - Residence Inn & Fairfield San Jose North/Silicon Valley

This job opportunity is with a premier hotel, a distinguished establishment known for its commitment to providing exceptional guest experiences and maintaining high standards within the hospitality industry. The hotel prides itself on delivering top-tier services in both the Housekeeping and Food & Beverage departments, emphasizing quality, efficiency, and guest satisfaction. As a part of a highly reputable hotel known for its meticulous attention to detail and guest-centered approach, this position plays a critical role in upholding the overall operational excellence that the establishment is recognized for.\n\nThe role of Operations Manager is pivotal within the hotel’s organizational structure, specifically focusing on the oversight and management of the Housekeeping and Breakfast departments. The Operations Manager is responsible for ensuring the efficient running of these departments while adhering to stipulated budget guidelines. This position demands a strong leader equipped with excellent interpersonal skills and emotional intelligence who can inspire and cultivate a high-performing team dedicated to outstanding customer service. The successful candidate will oversee hiring, training, counseling, and performance management of staff, ensuring all team members are aligned with the hotel's quality assurance standards and operational objectives.\n\nBeyond personnel management, the Operations Manager will be tasked with managing inventory, supervising equipment purchases, coordinating daily work assignments, and maintaining detailed records, thereby ensuring the smooth operation of daily activities. This role requires an individual who is proactive, adaptive, and decisive, capable of multitasking and managing long work hours typical in the hospitality sector. The Operations Manager will work closely with multiple departments, including the front desk, sales, and maintenance, to guarantee that guest needs are anticipated and met, contributing to a memorable guest experience.\n\nA critical component of this role is the focus on training and development, where the Operations Manager will nurture employee growth and development, improving morale and performance across teams comprising breakfast attendants, room attendants, inspectors, and housekeeping aides. Attention to detail during suite inspections, managing inventory levels, and ensuring compliance with hotel emergency procedures and safety guidelines are essential functions. The Operations Manager also administers key control policies and supports guest services by accommodating special requests and resolving issues effectively, employing the L.E.A.R.N model to handle guest recovery incidents professionally.\n\nThis position offers an opportunity for a dynamic leader with a solid background in hotel operations, who has a proven track record of meeting financial goals, improving guest satisfaction scores, and leading teams to success. The ideal candidate embraces a culture of continuous improvement, mentoring staff to excel and fostering an environment that values attentiveness to guest needs and teamwork. If you are passionate about hospitality, have a strong operational acumen, and seek to work in an environment where your leadership can directly impact guest experiences and business success, this Operations Manager position is an excellent fit.