You're Viewing 1 Of 95,000+ Jobs On OysterLink
Hotel Operations Manager - Residence Inn & Fairfield San Jose North/Silicon Valley
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,600.00 - $75,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
This job opportunity is with a premier hotel, a distinguished establishment known for its commitment to providing exceptional guest experiences and maintaining high standards within the hospitality industry. The hotel prides itself on delivering top-tier services in both the Housekeeping and Food & Beverage departments, emphasizing quality, efficiency, and guest satisfaction. As a part of a highly reputable hotel known for its meticulous attention to detail and guest-centered approach, this position plays a critical role in upholding the overall operational excellence that the establishment is recognized for.\n\nThe role of Operations Manager is pivotal within the hotel’s organizational structure, specifically focusing... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel operations or housekeeping management
- Ability to lift and move a minimum of 50 pounds
- Strong leadership and interpersonal skills
- Ability to work long hours and remain organized
- Familiarity with hotel safety and emergency procedures
- Excellent communication and problem-solving skills
- Proficiency in inventory and administrative management
Job Qualifications
- Proven experience managing housekeeping and food & beverage operations
- Strong organizational and multitasking abilities
- Demonstrated ability to train and develop employees
- Knowledge of quality assurance standards in hospitality
- Experience with guest service recovery models such as L.E.A.R.N
- Ability to work collaboratively across departments
- Commitment to delivering exceptional guest experiences
Job Duties
- Assist in the hiring training counseling discipline scheduling and conducting performance reviews of the housekeeping staff
- Manage the inventory by supervising the purchase of equipment for the departments
- Assist with the daily distribution of work assignments
- Manage paperwork and administrative requirements
- Assist in the performance of daily suite inspections to ensure QA standards are met keeping accurate records for each staff member
- Responsible for ongoing training and development of breakfast attendants room attendants inspectors and housekeeping aides under the guidance of the Operations Manager General Manager
- Conduct regular inventories to ensure par levels of equipment and supplies are always on hand
- Develop employees' attitudes of attentiveness to and anticipation of guest's needs
- Communicate with the front desk and other departments to ensure that special requests made by the guests are met
- Administer the guest 'Lost & Found' program ensuring staff follows policies relating to the program
- Notify Operations Manager AGM or General Manager of any problems with cleaning or equipment
- Fill out maintenance work orders and deliver to the maintenance department in a timely manner
- Communicate with the sales department and front office to coordinate any meeting room needs
- Communicate with the front desk any changes in room status
- Use the L.E.A.R.N model for all guest recovery incidents that occur
- Always have a friendly and welcoming demeanor when interacting with our guests
- Responsible for knowing all hotel emergency procedures
- Follow all hotel safety guidelines and requirements
- Responsible for following all hotel quality assurance standards for Breakfast and Housekeeping departments
- Responsible for the proper administration of key control for issued keys
- Responsible for the proper administration of keys left by guests
- Accommodate guest special requests courteously
- Answer guest questions regarding hotel and local area facilities and services
- Carry out any reasonable request by management that are capable of performing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities