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Hotel Operations Manager, Nexo Hotel (Miami)

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $90,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive annual salary
Performance bonus
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible Paid Time Off
retirement savings plan
Paid parental leave
Fitness Reimbursement
Cell phone reimbursement
Mileage reimbursement
Complimentary and discounted stays

Job Description

AvantStay is a rapidly growing, tech-enabled hospitality company that specializes in delivering exceptional and unique stays for group travelers. Built as a millennial-focused hospitality brand, AvantStay aims to set a new standard for group travel experiences within the expansive short-term rental (STR) industry, which is valued at over 100 billion dollars. With strong venture funding backing its innovative approach, AvantStay combines technology and hospitality to create memorable and seamless getaways for its diverse clientele. The company’s portfolio includes a variety of upscale properties designed to meet and exceed the expectations of its guests. AvantStay’s culture promotes creativity, inclusivity, and collaboration,... Show More

Job Requirements

  • Minimum 3 years experience in hotel operations, property management, or a similar leadership role
  • strong organizational and problem-solving skills
  • ability to manage multiple teams and foster a collaborative work environment
  • excellent communication and interpersonal skills
  • flexible schedule with availability to work weekends, evenings, and holidays as required by business needs
  • familiarity with hospitality management systems is a plus

Job Qualifications

  • Minimum 3 years experience in hotel operations, property management, or a similar leadership role
  • strong organizational and problem-solving skills
  • ability to manage multiple teams and foster a collaborative work environment
  • excellent communication and interpersonal skills
  • familiarity with hospitality management systems is a plus

Job Duties

  • Supervise and provide guidance to guest experience agents, housekeeping inspector, housekeepers, housepersons, maintenance technicians, and safety officers
  • schedule and lead team meetings to align on priorities and resolve operational challenges
  • train and mentor staff to ensure excellence in service delivery
  • manage guest complaints, ensuring timely resolution and guest satisfaction
  • oversee front desk operations and ensure guest experience agents provide accurate information and concierge-level service
  • collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits
  • manage labor including weekly scheduling and payroll to optimize productivity and coverage
  • inspect guest rooms daily to ensure cleanliness and readiness standards are met
  • oversee case management ensuring all guest and operational tasks are completed promptly
  • work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources
  • monitor supplies and equipment inventory, placing orders as needed
  • coordinate with vendors for housekeeping, maintenance, and other operational needs
  • collaborate with the safety officer to maintain a secure environment for guests and staff
  • address policy violations and ensure compliance with safety protocols

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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