Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive annual salary
Performance bonus
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible Paid Time Off
retirement savings plan
Paid parental leave
Fitness Reimbursement
Cell phone reimbursement
Mileage reimbursement
Complimentary and discounted stays
Job Description
AvantStay is a rapidly growing, tech-enabled hospitality company that specializes in delivering exceptional and unique stays for group travelers. Built as a millennial-focused hospitality brand, AvantStay aims to set a new standard for group travel experiences within the expansive short-term rental (STR) industry, which is valued at over 100 billion dollars. With strong venture funding backing its innovative approach, AvantStay combines technology and hospitality to create memorable and seamless getaways for its diverse clientele. The company’s portfolio includes a variety of upscale properties designed to meet and exceed the expectations of its guests. AvantStay’s culture promotes creativity, inclusivity, and collaboration, making it an exemplary workplace for professionals passionate about transforming travel and vacation experiences.
We are currently seeking a dedicated Hotel Operations Manager for our new Miami property, Nexo. This full-time position offers a competitive annual salary ranging from $80,000 to $90,000, with the potential for performance bonuses dependent on experience and skills. The Hotel Operations Manager will be the local leader responsible for overseeing day-to-day operations to ensure that every guest receives an unparalleled experience. This dynamic role requires managing multiple departments, including guest services, housekeeping, maintenance, safety, and on-site hotel programming.
The successful candidate will act as a central point of contact and leadership at Nexo, working closely with team members to maintain AvantStay’s high standards of service and operational efficiency. Responsibilities span across leadership and team management, guest experience enhancement, operational oversight, housekeeping and maintenance supervision, inventory and vendor coordination, and upholding safety and security standards. A significant aspect of this role is fostering a welcoming and productive work environment that supports both guests and staff.
This position requires someone with strong organizational and communication skills who can multitask and lead a collaborative team. The Hotel Operations Manager will be involved in scheduling, training, and mentoring staff members to promote excellence and consistency in service delivery. Handling guest complaints sensitively and professionally to ensure satisfaction and loyalty is also key. The role also involves managing labor costs and optimizing resources to improve operational profitability.
At AvantStay, we value innovation and encourage our team members to contribute fresh ideas that enhance the guest experience and streamline operations. Our Hotel Operations Manager will have the opportunity to collaborate with vendor partners, oversee preventive maintenance programs, and implement engaging hotel programming like live music events, yoga sessions, and art exhibits that enrich the guest stays.
Joining AvantStay means being part of a forward-thinking hospitality company that celebrates diversity, supports professional growth, and offers comprehensive benefits, including health insurance, flexible paid time off, retirement plans, and more. We are committed to equal employment opportunities and strive to create an inclusive work environment that respects and values each employee’s unique contributions. This is your chance to play a pivotal role in shaping the future of group travel and vacation accommodations in one of our most exciting locations, Miami.
We are currently seeking a dedicated Hotel Operations Manager for our new Miami property, Nexo. This full-time position offers a competitive annual salary ranging from $80,000 to $90,000, with the potential for performance bonuses dependent on experience and skills. The Hotel Operations Manager will be the local leader responsible for overseeing day-to-day operations to ensure that every guest receives an unparalleled experience. This dynamic role requires managing multiple departments, including guest services, housekeeping, maintenance, safety, and on-site hotel programming.
The successful candidate will act as a central point of contact and leadership at Nexo, working closely with team members to maintain AvantStay’s high standards of service and operational efficiency. Responsibilities span across leadership and team management, guest experience enhancement, operational oversight, housekeeping and maintenance supervision, inventory and vendor coordination, and upholding safety and security standards. A significant aspect of this role is fostering a welcoming and productive work environment that supports both guests and staff.
This position requires someone with strong organizational and communication skills who can multitask and lead a collaborative team. The Hotel Operations Manager will be involved in scheduling, training, and mentoring staff members to promote excellence and consistency in service delivery. Handling guest complaints sensitively and professionally to ensure satisfaction and loyalty is also key. The role also involves managing labor costs and optimizing resources to improve operational profitability.
At AvantStay, we value innovation and encourage our team members to contribute fresh ideas that enhance the guest experience and streamline operations. Our Hotel Operations Manager will have the opportunity to collaborate with vendor partners, oversee preventive maintenance programs, and implement engaging hotel programming like live music events, yoga sessions, and art exhibits that enrich the guest stays.
Joining AvantStay means being part of a forward-thinking hospitality company that celebrates diversity, supports professional growth, and offers comprehensive benefits, including health insurance, flexible paid time off, retirement plans, and more. We are committed to equal employment opportunities and strive to create an inclusive work environment that respects and values each employee’s unique contributions. This is your chance to play a pivotal role in shaping the future of group travel and vacation accommodations in one of our most exciting locations, Miami.
Job Requirements
- Minimum 3 years experience in hotel operations, property management, or a similar leadership role
- strong organizational and problem-solving skills
- ability to manage multiple teams and foster a collaborative work environment
- excellent communication and interpersonal skills
- flexible schedule with availability to work weekends, evenings, and holidays as required by business needs
- familiarity with hospitality management systems is a plus
Job Qualifications
- Minimum 3 years experience in hotel operations, property management, or a similar leadership role
- strong organizational and problem-solving skills
- ability to manage multiple teams and foster a collaborative work environment
- excellent communication and interpersonal skills
- familiarity with hospitality management systems is a plus
Job Duties
- Supervise and provide guidance to guest experience agents, housekeeping inspector, housekeepers, housepersons, maintenance technicians, and safety officers
- schedule and lead team meetings to align on priorities and resolve operational challenges
- train and mentor staff to ensure excellence in service delivery
- manage guest complaints, ensuring timely resolution and guest satisfaction
- oversee front desk operations and ensure guest experience agents provide accurate information and concierge-level service
- collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits
- manage labor including weekly scheduling and payroll to optimize productivity and coverage
- inspect guest rooms daily to ensure cleanliness and readiness standards are met
- oversee case management ensuring all guest and operational tasks are completed promptly
- work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources
- monitor supplies and equipment inventory, placing orders as needed
- coordinate with vendors for housekeeping, maintenance, and other operational needs
- collaborate with the safety officer to maintain a secure environment for guests and staff
- address policy violations and ensure compliance with safety protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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