Hotel Operations Manager, Nexo Hotel (Miami)

AvantStay is a pioneering company in the short-term rental (STR) hospitality industry, known for delivering exceptional, unique stays tailored for group travelers. With a tech-enabled, millennial-focused hospitality brand, AvantStay is setting a new standard for group experiences. The company is venture-funded and experiencing rapid growth within the expansive $100+ billion STR market, making it an innovative and dynamic place to work. AvantStay's mission revolves around providing unparalleled accommodations enhanced by modern technology, stylish design, and premium guest services. The brand strongly values creativity, collaboration, and a culture where diverse talents can thrive while reshaping how people travel and vacation.

The role of Hotel Operations Manager at AvantStay is a vital leadership position within the company's new hotel location in Miami, known as Nexo. This position acts as the on-site leader responsible for the smooth day-to-day operations across all departments including guest services, housekeeping, maintenance, safety, and hotel programming. The role's core mission is to deliver an outstanding guest experience that meets AvantStay's high standards of service and hospitality. As the local leader, the Operations Manager collaborates closely with multiple teams to drive operational efficiency, foster a positive work environment among staff, and ensure guests receive top-tier hospitality.

This role requires a seasoned professional with strong management skills who can oversee a diverse team including Guest Experience Agents, Housekeeping Inspectors, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers. The manager will be responsible for scheduling, training, mentoring, and aligning the team with the company’s priorities and goals. From handling guest complaints to managing front desk operations and curating engaging hotel programming like live music, yoga classes, and art exhibits, the manager plays a critical role in shaping memorable guest experiences.

Operationally, the Hotel Operations Manager oversees labor management including payroll and scheduling to maintain balanced productivity and coverage. They also ensure all guest rooms meet cleanliness and readiness standards through rigorous daily inspections. In addition, the role entails overseeing preventative maintenance programs and managing inventory supplies while coordinating with vendors to optimize costs and maintain efficient operations.

Safety is a paramount concern, and the manager partners with the Safety Officer to maintain a secure environment, enforce safety protocols, and handle any policy violations promptly. AvantStay offers a competitive annual salary in the range of $80,000 to $90,000, along with a performance bonus dependent on skills and experience. The benefits package includes comprehensive company-sponsored insurance covering medical, dental, vision, and life insurance, flexible paid time off, complimentary stays at AvantStay properties, retirement savings plans, paid parental leave, fitness reimbursements, as well as cell phone and mileage reimbursements.

Joining AvantStay means becoming part of a fast-growing travel and real estate company with vast opportunities for professional growth, innovation, and personal fulfillment. The company encourages employees to bring their unique perspectives and talents to work every day in an inclusive environment that celebrates diversity and equal opportunity. AvantStay proudly fosters a culture where different backgrounds and experiences are valued, making it not only a great place to work but a community committed to excellence and innovation in hospitality.