Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development programs
volunteer opportunities
Job Description
MGM Resorts International is a leading global hospitality and entertainment company, renowned for delivering unmatched experiences through its diverse portfolio of resorts, casinos, and entertainment venues. With a reputation built on innovation, luxury, and excellence, MGM Resorts commands an impressive presence in the hospitality industry, continually evolving to meet and exceed the expectations of guests from around the world. Based in Las Vegas, Nevada, MGM Resorts International is a prominent employer offering dynamic opportunities within an exciting environment characterized by diversity and vibrant entertainment. The company prides itself on its dedication to quality service, operational excellence, and a work culture that fosters employee growth and community involvement.
As the Manager of Hotel Operations at MGM Grand, you will play a pivotal role in upholding the prestigious MGM brand by offering strong leadership and direction to the Front Desk team. This management position works closely with the Senior Hotel Manager to drive performance, optimize labor and financial results, and implement strategic initiatives aligned with MGM Resorts' broader business goals. Your responsibilities will encompass guiding the front desk management team to ensure seamless operations while prioritizing exceptional guest service and satisfaction. Through employee engagement, coaching, training, and by enforcing operational standards, you will contribute significantly to delivering an outstanding guest experience. This role demands a balance of operational expertise, leadership skills, and a commitment to promoting the company’s values and service standards. Employment type and salary specifics are not explicitly stated but are commensurate with the requirements and responsibilities of the role.
The role at MGM Grand offers a rewarding career path in one of the most exciting sectors—hospitality and entertainment—where every day brings new challenges and opportunities to connect with diverse teams and clientele. You will be instrumental in maintaining a high-performing front desk team that embodies MGM Resorts' dedication to excellence. Additionally, you will be involved in key activities such as hiring, training, and developing front desk staff, alongside ensuring compliance with established policies and procedures. This position promises professional growth augmented by the vibrant, fast-paced environment of Las Vegas' premier resort destination, making it ideal for candidates eager to grow their careers in hotel operations leadership within a dynamic and thriving company.
As the Manager of Hotel Operations at MGM Grand, you will play a pivotal role in upholding the prestigious MGM brand by offering strong leadership and direction to the Front Desk team. This management position works closely with the Senior Hotel Manager to drive performance, optimize labor and financial results, and implement strategic initiatives aligned with MGM Resorts' broader business goals. Your responsibilities will encompass guiding the front desk management team to ensure seamless operations while prioritizing exceptional guest service and satisfaction. Through employee engagement, coaching, training, and by enforcing operational standards, you will contribute significantly to delivering an outstanding guest experience. This role demands a balance of operational expertise, leadership skills, and a commitment to promoting the company’s values and service standards. Employment type and salary specifics are not explicitly stated but are commensurate with the requirements and responsibilities of the role.
The role at MGM Grand offers a rewarding career path in one of the most exciting sectors—hospitality and entertainment—where every day brings new challenges and opportunities to connect with diverse teams and clientele. You will be instrumental in maintaining a high-performing front desk team that embodies MGM Resorts' dedication to excellence. Additionally, you will be involved in key activities such as hiring, training, and developing front desk staff, alongside ensuring compliance with established policies and procedures. This position promises professional growth augmented by the vibrant, fast-paced environment of Las Vegas' premier resort destination, making it ideal for candidates eager to grow their careers in hotel operations leadership within a dynamic and thriving company.
Job Requirements
- 2+ years of relevant experience directing and managing employees in a similar hotel environment
- Bachelor's Degree preferred
Job Qualifications
- Bachelor's Degree preferred
- 2+ years of relevant experience directing and managing employees in a similar hotel environment
Job Duties
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
