Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
Health Insurance
Income protection benefits
Professional Development
Job Description
MGM Resorts International is a world-renowned leader in the global hospitality and entertainment industry. Headquartered in Las Vegas, Nevada, MGM Resorts operates a portfolio of iconic resorts and casinos famous for their luxury, excitement, and world-class entertainment. As a premier company dedicated to delivering unforgettable guest experiences, MGM Resorts continuously invests in innovation and service excellence. MGM Grand, one of the flagship properties in their portfolio, exemplifies elegance, hospitality, and entertainment catering to a diverse clientele including business travelers, tourists, and VIP guests.
At MGM Resorts, the philosophy revolves around creating a dynamic and welcoming atmosphere for both guests and employees. The company holds a strong commitment to their values of integrity, respect, and inclusion, fostering a workplace culture that embraces diversity and teamwork. Employees at MGM Resorts are considered vital contributors to the overall guest experience, providing an environment where careers can flourish alongside the vibrant Las Vegas hospitality scene.
The role of Manager of Hotel Operations at MGM Grand is a pivotal leadership position responsible for overseeing the front desk operations and supporting the Senior Hotel Manager. This full-time management role focuses on providing direction, leadership, and strategic oversight to the front desk team to ensure operational efficiency and exceptional guest satisfaction. As part of the hotel's leadership team, the Manager of Hotel Operations collaborates closely with the Senior Hotel Operations Manager to implement strategic initiatives and policies that align with MGM's prestigious brand standards.
The successful candidate will lead by example to drive operational success by managing labor and financial performance while nurturing a positive work environment through coaching, training, and employee engagement activities. This position demands a proactive leader who can balance operational responsibilities with a commitment to enhancing guest experiences in a fast-paced, dynamic hospitality setting.
This role offers the unique opportunity to contribute toward the ongoing success of MGM Grand, reinforcing its status as a top-rated destination. Employees benefit from comprehensive wellness programs, competitive benefits, and various discounts, along with professional growth opportunities. The Manager of Hotel Operations will play a crucial part in maintaining the hotel’s high standards of service while fostering team development and operational excellence. MGM Resorts invites enthusiastic professionals who thrive in a compelling and energetic environment to apply and join the show in delivering outstanding hospitality services.
At MGM Resorts, the philosophy revolves around creating a dynamic and welcoming atmosphere for both guests and employees. The company holds a strong commitment to their values of integrity, respect, and inclusion, fostering a workplace culture that embraces diversity and teamwork. Employees at MGM Resorts are considered vital contributors to the overall guest experience, providing an environment where careers can flourish alongside the vibrant Las Vegas hospitality scene.
The role of Manager of Hotel Operations at MGM Grand is a pivotal leadership position responsible for overseeing the front desk operations and supporting the Senior Hotel Manager. This full-time management role focuses on providing direction, leadership, and strategic oversight to the front desk team to ensure operational efficiency and exceptional guest satisfaction. As part of the hotel's leadership team, the Manager of Hotel Operations collaborates closely with the Senior Hotel Operations Manager to implement strategic initiatives and policies that align with MGM's prestigious brand standards.
The successful candidate will lead by example to drive operational success by managing labor and financial performance while nurturing a positive work environment through coaching, training, and employee engagement activities. This position demands a proactive leader who can balance operational responsibilities with a commitment to enhancing guest experiences in a fast-paced, dynamic hospitality setting.
This role offers the unique opportunity to contribute toward the ongoing success of MGM Grand, reinforcing its status as a top-rated destination. Employees benefit from comprehensive wellness programs, competitive benefits, and various discounts, along with professional growth opportunities. The Manager of Hotel Operations will play a crucial part in maintaining the hotel’s high standards of service while fostering team development and operational excellence. MGM Resorts invites enthusiastic professionals who thrive in a compelling and energetic environment to apply and join the show in delivering outstanding hospitality services.
Job Requirements
- 2+ years of relevant experience directing and managing employees in a similar hotel environment
- Bachelor's degree preferred
Job Qualifications
- Bachelor's degree preferred
- 2+ years of relevant experience directing and managing employees in a hotel environment
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk operations consistent with company service standards
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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