Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
Health Insurance
Income protection benefits
Professional Development
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, known for its vibrant resorts, casinos, and entertainment complexes. Based in Las Vegas, Nevada, MGM Resorts offers guests unforgettable experiences through its world-class hotels, restaurants, gaming, and entertainment venues. The company prides itself on its commitment to innovation, diversity, and excellence, making it a premier destination for travelers and entertainment seekers from around the world. MGM Resorts International employs a dynamic workforce dedicated to creating engaging and memorable moments for guests while maintaining high standards of service and operational excellence.
As part of its continued growth and passion for hospitality, MGM Resorts is seeking a Hotel Operations Manager to join their dedicated team. This role is a critical leadership position within the hotel’s Front Desk department, acting as a central figure to ensure guest satisfaction and smooth day-to-day operations. The Hotel Operations Manager will collaborate closely with senior leadership to implement strategic initiatives and operational policies that align with MGM’s high standards. This position is ideal for a motivated individual who thrives in a fast-paced, hospitality-driven environment and is eager to contribute to a guest-centric culture.
The Hotel Operations Manager’s responsibilities include leading and energizing the Front Desk team to deliver superior service and enhance the guest experience. This involves overseeing the implementation of policies, training programs, schedules, and departmental procedures. The manager will play an important role in employee engagement by coaching, training, and rewarding team members to promote a positive workplace atmosphere. With a sharp focus on leadership, the role involves recruiting, interviewing, and developing the team to maintain operational efficiency and service quality.
This position demands a candidate with strong hospitality management skills, a passion for guest service, and experience in similar hotel environments. Familiarity with Opera property management systems is preferred but not mandatory. Those who succeed in this role are proactive leaders who inspire their teams to perform at their best while fostering an environment where both guests and employees can thrive. MGM Resorts International offers a workplace where career growth is supported through professional development and rewarding challenges. If you are enthusiastic about leading a high-impact department and making a significant contribution to guest experiences, this role presents an excellent opportunity to join one of the most respected names in the hospitality industry.
Employment Type: Full-time Location: Las Vegas, Nevada Salary: Competitive and commensurate with experience
As part of its continued growth and passion for hospitality, MGM Resorts is seeking a Hotel Operations Manager to join their dedicated team. This role is a critical leadership position within the hotel’s Front Desk department, acting as a central figure to ensure guest satisfaction and smooth day-to-day operations. The Hotel Operations Manager will collaborate closely with senior leadership to implement strategic initiatives and operational policies that align with MGM’s high standards. This position is ideal for a motivated individual who thrives in a fast-paced, hospitality-driven environment and is eager to contribute to a guest-centric culture.
The Hotel Operations Manager’s responsibilities include leading and energizing the Front Desk team to deliver superior service and enhance the guest experience. This involves overseeing the implementation of policies, training programs, schedules, and departmental procedures. The manager will play an important role in employee engagement by coaching, training, and rewarding team members to promote a positive workplace atmosphere. With a sharp focus on leadership, the role involves recruiting, interviewing, and developing the team to maintain operational efficiency and service quality.
This position demands a candidate with strong hospitality management skills, a passion for guest service, and experience in similar hotel environments. Familiarity with Opera property management systems is preferred but not mandatory. Those who succeed in this role are proactive leaders who inspire their teams to perform at their best while fostering an environment where both guests and employees can thrive. MGM Resorts International offers a workplace where career growth is supported through professional development and rewarding challenges. If you are enthusiastic about leading a high-impact department and making a significant contribution to guest experiences, this role presents an excellent opportunity to join one of the most respected names in the hospitality industry.
Employment Type: Full-time Location: Las Vegas, Nevada Salary: Competitive and commensurate with experience
Job Requirements
- Must be 21 years of age or older
- Minimum 2 years of relevant experience in hotel employee management
- Ability to work flexible hours including nights, weekends and holidays as needed
- Strong interpersonal and organizational skills
Job Qualifications
- Minimum 2 years of relevant experience in the direction and management of employees in a similar hotel environment
- Technical knowledge and experience with Opera property management system preferred
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced, dynamic hospitality environment
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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