Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,173.19 - $70,733.51
Benefits
wellness incentive programs
Access to company hotel, food and beverage, retail, and entertainment discounts
Discounts with company partners on travel, electronics, online shopping, and more
free meals in employee dining room
Free parking on and off shift
Health and Income Protection benefits for eligible employees
professional and personal development programs and networking opportunities
Job Description
MGM Resorts International stands as one of the world’s leading entertainment and hospitality companies, renowned for its vibrant and dynamic presence in the Las Vegas, Nevada market. Esteemed for its portfolio of luxury resorts and casinos, MGM Resorts offers guests unforgettable experiences filled with excitement, world-class entertainment, and exceptional service. The company is committed to creating diverse and inclusive workplaces that foster creativity, innovation, and teamwork, making it an employer of choice in the hospitality industry. MGM Resorts prides itself on its ability to blend luxury, entertainment, and unparalleled customer service to create an atmosphere where guests return time and... Show More
Job Requirements
- Must be 21 years of age or older
- Ability to work in a fast-paced environment
- Strong organizational and multitasking skills
- Proficiency in hotel management software such as Opera
- Prior experience managing a front desk team
- Availability to work flexible hours including weekends and holidays
- Compliance with MGM Resorts' policies and standards
Job Qualifications
- Bachelor's Degree or 6+ years of equivalent experience in hospitality, management, or related field
- 2+ years of prior relevant experience in supervisory or management role in a similar hotel environment
- Technical knowledge and experience with Opera property management system
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations
- Assist in leading implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards, and development
- Provide leadership and direction to maintain and improve the guest experience consistent with company service standards
- Participate in interviews, candidate selections, training, supervision, counseling, and coaching of front desk operations staff
- Ensure efficient operation of the department through effective management and team coordination
- Monitor and drive financial performance related to front desk operations
Job Location
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