Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career development opportunities
Job Description
Caesars Entertainment, a globally recognized leader in the hospitality and gaming industry, embodies a mission to "Create the Extraordinary." Renowned for offering spectacular worlds that immerse and inspire, Caesars is committed to delivering exceptional experiences to its guests. The company operates with core values centered around blazing the trail, winning together as a team, and being all-in on service. Caesars Entertainment goes beyond hospitality by embedding a deep sense of corporate social responsibility through their People Planet Play framework, which emphasizes economic development, improving team member wellbeing, and positively impacting communities where they operate.
Within Caesars Entertainment, Harrah's Las Vegas stands out as an iconic resort known for its expansive accommodations and vibrant entertainment atmosphere. Harrah's offers over 2,500 rooms and suites, an 86,000 square feet casino, and seven top-tier restaurants, including well-known venues like Carnival Court and Toby Keith’s I Love This Bar and Grill. This resort embodies an energetic and friendly workplace culture where team members are encouraged to engage guests with genuine hospitality and enthusiasm.
The position of Hotel Operations Manager at Harrah's Las Vegas is a leadership role focused on driving front desk and guest service excellence. This on-site position demands a passionate professional who thrives in a dynamic, fast-paced environment characterized by a diverse array of guests. The Hotel Operations Manager will provide strategic guidance and operational oversight to ensure that guest needs are met with the highest quality service and efficiency. They play a key role in collaborating with department supervisors to maximize customer satisfaction and optimize manpower utilization.
Critical to success in this position is the ability to effectively resolve guest concerns with appropriate corrective actions, uphold safety standards, and maintain seamless coordination with other departments to promote smooth hotel operations. The manager is responsible for staff development, including recommending hiring decisions, conducting performance appraisals, and fostering a positive work environment that encourages employee motivation, reduced turnover, and professional growth.
In this role, the Hotel Operations Manager will also be expected to innovate through implementing incentive programs aimed at reducing costs or increasing revenues. Training and empowering guest contact employees is a vital responsibility, ensuring staff possess the skills and authority necessary to achieve targeted hospitality service scores. The manager must handle employee scheduling, particularly in response to absence or peak demands, and take on any additional duties assigned by their direct supervisor.
The role requires excellent interpersonal skills, the capacity to manage stressful situations calmly, and strong problem-solving abilities. Working at Harrah’s means being part of a team that values family-style service—a welcoming, respectful, and supportive environment where every team member and guest is treated like family. The Hotel Operations Manager is integral in upholding this atmosphere through consistent leadership and dedication to service excellence.
This position requires a minimum age of 21 years and a preference for candidates with a college degree or equivalent related experience. Three to five years of supervisory experience in hotel operations is necessary to ensure readiness to handle the complex challenges of this role. Proficiency with computer systems and effective communication in English are essential.
Harrah's Las Vegas, as part of Caesars Entertainment, supports equal employment opportunities and is dedicated to accommodating individuals with disabilities or pregnancy-related conditions. All candidates undergo background checks and drug testing as part of the hiring process. Joining Harrah's means becoming part of a team committed to delivering extraordinary guest experiences while providing a rewarding career path.
Within Caesars Entertainment, Harrah's Las Vegas stands out as an iconic resort known for its expansive accommodations and vibrant entertainment atmosphere. Harrah's offers over 2,500 rooms and suites, an 86,000 square feet casino, and seven top-tier restaurants, including well-known venues like Carnival Court and Toby Keith’s I Love This Bar and Grill. This resort embodies an energetic and friendly workplace culture where team members are encouraged to engage guests with genuine hospitality and enthusiasm.
The position of Hotel Operations Manager at Harrah's Las Vegas is a leadership role focused on driving front desk and guest service excellence. This on-site position demands a passionate professional who thrives in a dynamic, fast-paced environment characterized by a diverse array of guests. The Hotel Operations Manager will provide strategic guidance and operational oversight to ensure that guest needs are met with the highest quality service and efficiency. They play a key role in collaborating with department supervisors to maximize customer satisfaction and optimize manpower utilization.
Critical to success in this position is the ability to effectively resolve guest concerns with appropriate corrective actions, uphold safety standards, and maintain seamless coordination with other departments to promote smooth hotel operations. The manager is responsible for staff development, including recommending hiring decisions, conducting performance appraisals, and fostering a positive work environment that encourages employee motivation, reduced turnover, and professional growth.
In this role, the Hotel Operations Manager will also be expected to innovate through implementing incentive programs aimed at reducing costs or increasing revenues. Training and empowering guest contact employees is a vital responsibility, ensuring staff possess the skills and authority necessary to achieve targeted hospitality service scores. The manager must handle employee scheduling, particularly in response to absence or peak demands, and take on any additional duties assigned by their direct supervisor.
The role requires excellent interpersonal skills, the capacity to manage stressful situations calmly, and strong problem-solving abilities. Working at Harrah’s means being part of a team that values family-style service—a welcoming, respectful, and supportive environment where every team member and guest is treated like family. The Hotel Operations Manager is integral in upholding this atmosphere through consistent leadership and dedication to service excellence.
This position requires a minimum age of 21 years and a preference for candidates with a college degree or equivalent related experience. Three to five years of supervisory experience in hotel operations is necessary to ensure readiness to handle the complex challenges of this role. Proficiency with computer systems and effective communication in English are essential.
Harrah's Las Vegas, as part of Caesars Entertainment, supports equal employment opportunities and is dedicated to accommodating individuals with disabilities or pregnancy-related conditions. All candidates undergo background checks and drug testing as part of the hiring process. Joining Harrah's means becoming part of a team committed to delivering extraordinary guest experiences while providing a rewarding career path.
Job Requirements
- Must be 21 years of age or older
- Listen to and offer reasonable solutions in response to hotel guest complaints or problems
- Review hotel occupancy and work with the staff on rates, special groups, events, etc. for the shift
- Attend informational and pre-convention meetings to determine if the group requires special needs
- Assist with employee schedule adjustments as needed (due to sick calls, etc.)
- Complete employee performance appraisals
- Coach and discipline associates as necessary
Job Qualifications
- College degree preferred or related experience required
- Three to five years of supervisory experience required hotel operations
- Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required
- Demonstrated ability to maintain consistent, high quality service levels
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
- Must be able to work at a fast pace and in stressful situations
- Must have knowledge of computer systems and applications
- Must be able to read, write, speak and understand English
- Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports
- Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time
- Ability to do a large amount of walking and standing
- Auditory abilities (with or without aids or special devices) needed for telephone usage, as well as guest and staff communication
- Must be able to perform physical job duties of line employees in emergency situations
- Must be able to maneuver to all areas of the casino and the retail shops
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Duties
- Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower
- Resolve guests' concerns, taking corrective action as necessary
- Inspect facilities, services and equipment and recommend changes or improvements as necessary
- Establish and administer safety policies and procedures pertaining to the Hotel Department and assure adherence to these policies and procedures
- Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations
- Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff
- Establish and maintain required channels of communication
- Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility
- Recommend/implement incentive programs in the department that address reducing costs or increasing revenues
- Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores
- Any other tasks/functions assigned by direct supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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