Job Overview
Benefits
wellness programs
Company Discounts
Free Meals
Free parking
Health Insurance
income protection
Professional Development
Job Description
MGM Resorts International is a globally renowned leader in the hospitality and entertainment industry, headquartered in Las Vegas, Nevada. Known for its world-class resorts, casinos, and entertainment venues, MGM Resorts creates unforgettable experiences that combine luxury, excitement, and exceptional customer service. With a diverse portfolio of iconic properties, the company is committed to innovation, showing unparalleled dedication to its guests and employees alike. MGM Resorts prides itself on fostering an inclusive and dynamic work environment where creativity and teamwork thrive, making it a top destination for professionals eager to be part of an iconic brand that consistently sets industry standards.
The role of Manager of Hotel Operations at MGM Resorts is an exciting opportunity for a seasoned hospitality professional to lead and inspire the Front Desk team at one of the company’s premier properties. Working closely with the Senior Hotel Operations Manager, this role demands a strategic and hands-on leader who can drive operational excellence, implement company policies, and elevate guest experiences to new heights. As the key leader for Front Desk operations, the Manager will oversee daily functions to ensure seamless service delivery that aligns with MGM Resorts’ renowned standards. This includes managing labor costs effectively, coaching and developing team members, and fostering a positive and productive work environment. The position is essential in maintaining the hotel’s reputation for extraordinary guest service and operational efficiency.
In this leadership role, the Manager of Hotel Operations will champion employee engagement by leveraging training, rewards, and development programs to build a high-performing team. They will also play an active role in hiring, training, and mentoring front desk staff, ensuring that the team embodies MGM Resorts’ core values and commitment to guest satisfaction. The ideal candidate will bring a proven track record in hotel operations management, ideally with experience working under a collective bargaining agreement and familiarity with key hospitality management software such as Opera and HotSOS.
MGM Resorts offers a vibrant, fast-paced work environment where innovation and excellence are upheld. The Manager of Hotel Operations will have the opportunity to grow professionally, contribute to impactful strategic initiatives, and collaborate with a dedicated team driven by passion and performance. This full-time position offers a range of benefits designed to support employees’ physical, mental, and financial well-being, underscoring MGM’s commitment to creating a supportive workplace where every team member can thrive and contribute meaningfully to the guest experience. For those ready to embrace the challenge and be part of one of the most exciting hospitality brands in the world, this role presents a compelling next step in a rewarding career journey.
The role of Manager of Hotel Operations at MGM Resorts is an exciting opportunity for a seasoned hospitality professional to lead and inspire the Front Desk team at one of the company’s premier properties. Working closely with the Senior Hotel Operations Manager, this role demands a strategic and hands-on leader who can drive operational excellence, implement company policies, and elevate guest experiences to new heights. As the key leader for Front Desk operations, the Manager will oversee daily functions to ensure seamless service delivery that aligns with MGM Resorts’ renowned standards. This includes managing labor costs effectively, coaching and developing team members, and fostering a positive and productive work environment. The position is essential in maintaining the hotel’s reputation for extraordinary guest service and operational efficiency.
In this leadership role, the Manager of Hotel Operations will champion employee engagement by leveraging training, rewards, and development programs to build a high-performing team. They will also play an active role in hiring, training, and mentoring front desk staff, ensuring that the team embodies MGM Resorts’ core values and commitment to guest satisfaction. The ideal candidate will bring a proven track record in hotel operations management, ideally with experience working under a collective bargaining agreement and familiarity with key hospitality management software such as Opera and HotSOS.
MGM Resorts offers a vibrant, fast-paced work environment where innovation and excellence are upheld. The Manager of Hotel Operations will have the opportunity to grow professionally, contribute to impactful strategic initiatives, and collaborate with a dedicated team driven by passion and performance. This full-time position offers a range of benefits designed to support employees’ physical, mental, and financial well-being, underscoring MGM’s commitment to creating a supportive workplace where every team member can thrive and contribute meaningfully to the guest experience. For those ready to embrace the challenge and be part of one of the most exciting hospitality brands in the world, this role presents a compelling next step in a rewarding career journey.
Job Requirements
- Minimum of 21 years of age
- 2+ years of prior relevant experience managing employees in a similar hotel environment
- Experience managing employees under a collective bargaining agreement preferred
- Knowledge of Opera, HotSOS and other service optimization systems preferred
Job Qualifications
- Minimum of 21 years of age
- 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
- Previous experience managing employees under a collective bargaining agreement preferred
- Technical knowledge and experience with Opera, HotSOS and other service optimization systems preferred
Job Duties
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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