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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
access to company discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International, located in the vibrant city of Las Vegas, Nevada, is a renowned global leader in the hospitality, entertainment, and gaming industries. Known for its luxurious resorts, world-class entertainment, and exceptional guest experiences, MGM Resorts has established a legacy of excellence that continues to captivate millions of visitors each year. The company prides itself on creating remarkable moments for its guests through an innovative approach to service and operational excellence. This dynamic environment offers employees a unique opportunity to be part of a diverse and energetic team that values creativity, teamwork, and personal growth.
The role ... Show More
The role ... Show More
Job Requirements
- Minimum of 21 years of age
- 2+ years of relevant work experience
- Knowledge of Opera or LMS for CCLV preferred
- Ability to lead and motivate a team
- Excellent organizational and communication skills
Job Qualifications
- Minimum of 21 years of age
- 2+ years of prior relevant experience
- Technical knowledge and experience with Opera or LMS for CCLV preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
Job Duties
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participates in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff
- Ensures efficient operation of the department
- Drives operational and financial performance of front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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