Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
access to company discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International, located in the vibrant city of Las Vegas, Nevada, is a renowned global leader in the hospitality, entertainment, and gaming industries. Known for its luxurious resorts, world-class entertainment, and exceptional guest experiences, MGM Resorts has established a legacy of excellence that continues to captivate millions of visitors each year. The company prides itself on creating remarkable moments for its guests through an innovative approach to service and operational excellence. This dynamic environment offers employees a unique opportunity to be part of a diverse and energetic team that values creativity, teamwork, and personal growth.
The role of Manager of Hotel Operations at MGM Resorts is a pivotal position within the company’s front desk team. As a key partner to the Senior Hotel Manager, the individual in this role will be responsible for leading and managing the daily operations of the front desk, ensuring that every guest interaction meets MGM’s high standards of luxury and service. This role requires a strategic mindset and strong leadership skills to drive both operational efficiency and financial performance while cultivating a positive and motivated team environment.
In this capacity, the Manager of Hotel Operations will oversee the implementation of policies, procedures, and training programs that support the consistent delivery of superior guest services. They will play an active role in recruiting, coaching, and developing staff, ensuring that the team is well-equipped to handle the fast-paced and demanding nature of the hospitality industry. By focusing on service excellence and labor efficiency, the manager will contribute significantly to the overall guest experience, helping maintain MGM Resorts’ reputation as a top-tier destination.
The position is ideal for individuals who are passionate about hospitality and eager to contribute to an exciting, guest-centric environment. The manager will engage closely with various operational teams and support continuous improvement initiatives that align with corporate strategies. MGM Resorts also supports its employees through comprehensive wellness programs, professional development opportunities, and access to exclusive discounts across the company’s vast network of services and partners. This ensures that team members not only thrive professionally but also enjoy a balanced and rewarding work life.
The Manager of Hotel Operations role is a full-time position based in Las Vegas and offers competitive benefits and incentives. Applicants should be prepared to lead by example, promote a culture of excellence, and be committed to making each guest visit memorable. With a focus on operational consistency and employee engagement, this role is crucial in sustaining MGM’s legacy of luxury hospitality. Prospective candidates who meet the required qualifications and share MGM Resorts’ commitment to superior guest experiences are encouraged to apply and join one of the most exciting and respected companies in the hospitality industry.
The role of Manager of Hotel Operations at MGM Resorts is a pivotal position within the company’s front desk team. As a key partner to the Senior Hotel Manager, the individual in this role will be responsible for leading and managing the daily operations of the front desk, ensuring that every guest interaction meets MGM’s high standards of luxury and service. This role requires a strategic mindset and strong leadership skills to drive both operational efficiency and financial performance while cultivating a positive and motivated team environment.
In this capacity, the Manager of Hotel Operations will oversee the implementation of policies, procedures, and training programs that support the consistent delivery of superior guest services. They will play an active role in recruiting, coaching, and developing staff, ensuring that the team is well-equipped to handle the fast-paced and demanding nature of the hospitality industry. By focusing on service excellence and labor efficiency, the manager will contribute significantly to the overall guest experience, helping maintain MGM Resorts’ reputation as a top-tier destination.
The position is ideal for individuals who are passionate about hospitality and eager to contribute to an exciting, guest-centric environment. The manager will engage closely with various operational teams and support continuous improvement initiatives that align with corporate strategies. MGM Resorts also supports its employees through comprehensive wellness programs, professional development opportunities, and access to exclusive discounts across the company’s vast network of services and partners. This ensures that team members not only thrive professionally but also enjoy a balanced and rewarding work life.
The Manager of Hotel Operations role is a full-time position based in Las Vegas and offers competitive benefits and incentives. Applicants should be prepared to lead by example, promote a culture of excellence, and be committed to making each guest visit memorable. With a focus on operational consistency and employee engagement, this role is crucial in sustaining MGM’s legacy of luxury hospitality. Prospective candidates who meet the required qualifications and share MGM Resorts’ commitment to superior guest experiences are encouraged to apply and join one of the most exciting and respected companies in the hospitality industry.
Job Requirements
- Minimum of 21 years of age
- 2+ years of relevant work experience
- Knowledge of Opera or LMS for CCLV preferred
- Ability to lead and motivate a team
- Excellent organizational and communication skills
Job Qualifications
- Minimum of 21 years of age
- 2+ years of prior relevant experience
- Technical knowledge and experience with Opera or LMS for CCLV preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
Job Duties
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participates in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff
- Ensures efficient operation of the department
- Drives operational and financial performance of front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
