Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,156.28 - $72,087.19
Benefits
Wellness incentive programs to help you stay healthy physically and mentally
Free meals in our employee dining room
Free parking on and off-shift
Health and Income Protection benefits for eligible employees
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its world-class resorts, casinos, and entertainment venues. Operating some of the most iconic properties across the globe, MGM Resorts International embraces diversity, innovation, and unparalleled guest experiences to maintain its status as a premier destination for leisure and business travelers alike. At the heart of its operations lies a dedication to creating unique, show-stopping experiences that captivate and delight every guest. MGM Resorts International offers a dynamic, inclusive, and exciting work environment where passionate individuals can thrive and grow.
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Job Requirements
- Bachelor's degree or equivalent experience in hospitality, management, or related field
- 2+ years of prior relevant experience in front desk services
- ability to work varied shifts, including weekends and holidays
Job Qualifications
- Bachelor's degree or equivalent experience in hospitality, management, or related field
- 2+ years of prior relevant experience in front desk services
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to work varied shifts, including weekends and holidays
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the companys service standards
- participate with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
- perform other duties as assigned
Job Location
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