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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Cell phone reimbursement
Onsite parking
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan
HSA/FSA plans
Employer Paid Life Insurance
Discounted lodging
Employee assistance program
Job Description
AC Hotel San Jose Downtown is a vibrant and upscale hospitality establishment located in the heart of downtown San Jose. As part of the AC Hotels brand, known for its modern design, sophisticated atmosphere, and commitment to providing exceptional guest experiences, this hotel caters to business and leisure travelers alike. The property boasts contemporary amenities, stylish guest rooms, and a prime location that offers guests easy access to local attractions, dining, and entertainment options. AC Hotel San Jose Downtown prides itself on its dedication to excellence and maintaining high standards of service and operational efficiency.
The Hotel Operations Ma... Show More
The Hotel Operations Ma... Show More
Job Requirements
- Bachelor's degree in Hotel Management or related field, or equivalent experience
- 4+ years of hotel management or supervisory experience
- strong knowledge of front office, housekeeping, and accounting operations
- proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel)
- strong financial acumen, including budget management, cost control, and P&L analysis
- excellent leadership and communication skills, with a focus on coaching, motivating, and team development
Job Qualifications
- Bachelor's degree in Hotel Management or related field, or equivalent experience
- 4+ years of hotel management or supervisory experience
- strong knowledge of front office, housekeeping, and accounting operations
- proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel)
- strong financial acumen, including budget management, cost control, and P&L analysis
- excellent leadership and communication skills, with a focus on coaching, motivating, and team development
Job Duties
- Participate in preparing the annual operating budget and financial plans
- monitor expenses with a focus on labor costs and guest-consumed items
- partner with department heads to identify sales opportunities and drive promotions to enhance revenue
- ensure credit and financial transactions are processed securely
- oversee daily staffing needs, scheduling, and performance management
- provide coaching, feedback, and conflict resolution to support team growth
- train and educate team members to meet quality, service, and safety standards while maintaining compliance with regulations
- foster teamwork and clear communication across departments
- manage HR-related actions such as hiring, performance reviews, and disciplinary measures per company policy
- ensure guest rooms and public areas meet cleanliness and presentation standards
- coordinate with engineering for maintenance needs
- establish and achieve guest satisfaction goals
- respond promptly and professionally to guest feedback and concerns
- analyze guest insights to identify trends, improve service, and build loyalty
- oversee security, inventory, and equipment control to maintain efficiency and minimize waste
- lead health and safety initiatives to ensure compliance and team member wellbeing
- manage all aspects of revenue generation, including rate strategy and promotional offerings
- collaborate with Sales and Marketing on occupancy and revenue strategies
- maintain confidentiality of guest information and hotel data
- keep accurate records of reservations, messages, and other required documentation
- adjust rate specials and resolve discrepancies
- perform other duties as assigned and serve as Manager on Duty as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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