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Hotel Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $24.00
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Work Schedule

Standard Hours
On-call
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses

Job Description

Our hotel is a well-established hospitality establishment committed to providing exceptional guest experiences and maintaining high standards of service. We pride ourselves on creating a welcoming atmosphere where guests feel valued and cared for throughout their stay. As a prominent player in the hospitality industry, our focus is on continuous improvement, operational excellence, and community engagement.

We are currently seeking an experienced and motivated Hotel Operations Manager to oversee the daily operations of our hotel. This is a pivotal role that requires strong leadership, excellent communication skills, and a passion for delivering outstanding service. The Hotel Operations Manager will be responsible for ensuring the hotel meets brand standards, optimizing revenue through strategic marketing, and fostering a positive work environment for all employees. This position offers a competitive salary ranging from $19 to $24 per hour dependent on experience and qualifications.

The ideal candidate will coordinate various departments to maintain operational efficiency and guest satisfaction. Responsibilities also include managing staffing, training programs, inventory control, and community relations. The role demands a hands-on manager who can adapt quickly to changing circumstances, resolve issues professionally, and engage proactively with local business and community activities. The successful candidate will be comfortable performing administrative tasks like submitting reports on revenue, expenses, payroll, and assets, while also contributing to the financial success of the hotel through cost management and marketing initiatives.

This is an excellent opportunity for an individual with prior experience as an Assistant General Manager or General Manager in the hospitality sector, looking to take on a comprehensive leadership position. The Hotel Operations Manager will play a vital role in enhancing guest service scores, maximizing hotel profitability, and promoting a cohesive team-oriented atmosphere that motivates staff and improves performance. If you possess a mix of relevant education and experience and are ready to take on a dynamic leadership role, this position is designed for you.

Job Requirements

  • Previous experience as an Assistant General Manager or General Manager
  • relevant combination of education and experience
  • strong leadership and communication skills
  • knowledge of hotel operations and industry standards
  • ability to manage multiple departments effectively
  • experience in staff training and development
  • proficiency in inventory and cost management

Job Qualifications

  • Previous experience as an Assistant General Manager or General Manager
  • relevant combination of education and experience
  • strong leadership and communication skills
  • knowledge of hotel operations and industry standards
  • ability to manage multiple departments effectively
  • experience in staff training and development
  • proficiency in inventory and cost management
  • excellent problem-solving and interpersonal skills
  • ability to maintain compliance with brand standards and regulations

Job Duties

  • Oversee the profitable management of the hotel
  • coordinate marketing and advertising efforts to maximize revenue
  • develop and maintain community relationships
  • manage inventory and record-keeping
  • handle staffing, training, and scheduling for hotel departments
  • manage guest, employee, and property-related issues in a professional manner
  • ensure availability to cover shifts in case of emergencies or call-outs
  • maintain a motivating and team-oriented atmosphere
  • supervise and coordinate hotel departments to meet high standards of service and quality
  • ensure positive guest relations and deliver excellent service
  • maintain and execute marketing and sales programs
  • actively participate in local business and community affairs
  • maintain the hotel in compliance with brand standards, laws, and regulations
  • submit required reports on revenue, expenses, business volume, payroll, and assets
  • oversee inventory and manage costs for supplies
  • ensure proper employee training, development, motivation, and performance reviews
  • perform additional duties as assigned

Job Criteria

Experience

Expert Level (7+ years)


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