Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,500.00 - $69,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
About: The hotel is a distinguished hospitality establishment committed to delivering exceptional guest experiences through outstanding service and operational excellence. As an integral part of the hotel industry, the property offers a full range of services including accommodations, food and beverage (F&B) options, event hosting, and various guest amenities designed to ensure comfort and satisfaction. The hotel prides itself on a culture of service, operational efficiency, and continuous improvement to meet and exceed the expectations of its guests in a competitive market. With a focus on fostering a warm and welcoming environment, the hotel is recognized for its dedication to quality, guest relations, and staff development.
The Operations Manager role at the hotel is a pivotal leadership position responsible for overseeing day-to-day hotel operations with an emphasis on food and beverage services. The manager functions as a key ambassador of the hotel’s brand, ensuring that all departments work cohesively to uphold the highest standards of guest service and operational effectiveness. This position involves managing staff scheduling, leading training initiatives, monitoring guest satisfaction metrics, and coordinating special guest programs. Beyond hospitality functions, the role extends to financial and accounting responsibilities such as managing accounts payable and balancing cash and credit accounts.
The Operations Manager collaborates closely with the General Manager and department heads to review operational reports and execute strategic plans that support the hotel’s business goals. The individual will also assume on-duty management responsibilities, respond to guest and employee emergencies, and enforce compliance with health, safety, and company standards. Supervisory duties include recruiting, training, scheduling, and coaching F&B staff to maintain a productive, motivated team that delivers superior guest experiences. Additionally, this role requires proficiency in hospitality software and office technology, strong communication skills, sound judgment, and the capacity to handle multiple demands in a fast-paced environment.
This full-time leadership position offers an opportunity for professionals with 1-3 years of industry-related experience or equivalent education and training to grow their careers in hotel operations management. The role demands a flexible schedule including the ability to work days, nights, weekends, and holidays to meet the operational needs of the busy hotel. Working conditions require a professional appearance and conduct consistent with hotel and corporate standards, and the ability to stand for extended periods and perform physically demanding tasks. The Operations Manager will be an essential contributor to the hotel’s commitment to exceptional service, guest satisfaction, and operational success through effective team management and strategic oversight.
The Operations Manager role at the hotel is a pivotal leadership position responsible for overseeing day-to-day hotel operations with an emphasis on food and beverage services. The manager functions as a key ambassador of the hotel’s brand, ensuring that all departments work cohesively to uphold the highest standards of guest service and operational effectiveness. This position involves managing staff scheduling, leading training initiatives, monitoring guest satisfaction metrics, and coordinating special guest programs. Beyond hospitality functions, the role extends to financial and accounting responsibilities such as managing accounts payable and balancing cash and credit accounts.
The Operations Manager collaborates closely with the General Manager and department heads to review operational reports and execute strategic plans that support the hotel’s business goals. The individual will also assume on-duty management responsibilities, respond to guest and employee emergencies, and enforce compliance with health, safety, and company standards. Supervisory duties include recruiting, training, scheduling, and coaching F&B staff to maintain a productive, motivated team that delivers superior guest experiences. Additionally, this role requires proficiency in hospitality software and office technology, strong communication skills, sound judgment, and the capacity to handle multiple demands in a fast-paced environment.
This full-time leadership position offers an opportunity for professionals with 1-3 years of industry-related experience or equivalent education and training to grow their careers in hotel operations management. The role demands a flexible schedule including the ability to work days, nights, weekends, and holidays to meet the operational needs of the busy hotel. Working conditions require a professional appearance and conduct consistent with hotel and corporate standards, and the ability to stand for extended periods and perform physically demanding tasks. The Operations Manager will be an essential contributor to the hotel’s commitment to exceptional service, guest satisfaction, and operational success through effective team management and strategic oversight.
Job Requirements
- High school diploma
- College degree preferred
- 1-3 years related experience and/or training
- Equivalent combination of education and experience
- Proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
- Experience with hospitality industry software
- Ability to operate basic office machines such as copier, fax, and printer
- Strong organization and time management skills
- Excellent communication and interpersonal skills
- Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors, and guests
- Supervisory experience in customer service setting a plus
- Able to stand for periods which may extend beyond 8 hours daily
- Able to use computer software and telephone switchboard
- Aware and able to enforce all emergency and safety procedures
- Ability to lift and carry up to 30 lbs
- Detail-oriented, customer-focused and able to multi-task
- Sound judgment in decision making
- Leadership capacity during emergency situations
- Ability to listen, read, write, and speak clearly and effectively
- Ability to perform basic mathematical functions
- Ability to apply common sense and understanding to instructions
- Conflict resolution skills
- Flexible schedule including days, nights, weekends, and holidays
- Professional dress and appearance as required by Hilton and First Bristol standards
Job Qualifications
- High school diploma
- College degree preferred
- 1-3 years related experience and/or training
- Equivalent combination of education and experience
- Proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
- Experience with hospitality industry software
- Strong organization and time management skills
- Excellent communication and interpersonal skills
- Ability to interact with many types of personalities
- Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors, and guests
- Supervisory experience in customer service setting a plus
Job Duties
- Assist with Front Desk coverage when needed due to staff unavailability
- Assist the operations of all departments including scheduling, staff relations, meetings, and communication
- Responsible for guest satisfaction, assessing meals served for product quality, and ensuring staff compliance with health, safety, food handling, and hygiene standards
- Responsible for training programs completion and team coaching
- Responsible for superior guest service and guest satisfaction as measured through SALT surveys and online review sites
- Responsible for the success of special projects and promotions as they relate to the various hotel departments
- Coordinate all special guest programs, amenities, arrangements, etc. between all departments to ensure flawless execution of guest expectations
- Ensure follow through on all issues and discrepancies as pertaining to Guest Services
- Direct departmental meetings as needed
- Uphold and enforce key control standards
- Complete and print all required daily/weekly/monthly reports, records, and logs, as needed
- Assist with administrative tasks pertaining to various hotel departments
- Serve as Manager On Duty
- Confer with GM and department heads to review activity, operating and sales reports
- Perform daily and weekly property inspections
- Respond to all guest and employee emergencies
- Responsible for administering corrective action to associates when needed
- Consulting with the General Manager prior to formal Disciplinary documents being issued
- Attend mandatory meetings and hotel functions
- Comply with and enforce all company standards and policies, as established in the employee handbook
- Lead Huddles/stand up activities
- Resolve Frequent Stay Program point stay discrepancies
- Respond to Customer Care/Guest Voice Alerts - complaint resolution
- Organize Employee Appreciation Events/Celebrations
- Other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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