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Hotel Operations Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
The Operations Manager role is based within a dynamic hotel environment, where excellence in guest services and operational oversight are paramount. This position reports directly to the General Manager and plays a crucial role in ensuring that all operational departments—namely Front Desk, Housekeeping, Food and Beverage, and Engineering Operations—function seamlessly to uphold the property’s high standards of service and efficiency. The hotel is committed to delivering superior hospitality experiences, with guest satisfaction scores as a key metric for success. This commitment reflects in the rigorous adherence to standard operating procedures (SOPs) and quality assurance protocols.
This management rol... Show More
This management rol... Show More
Job Requirements
- Minimum of 2+ years of hotel operations experience
- property management system experience
- must be available to work weekends and PM shifts
- willing to assist departments with job duties and cover shifts
- ability to handle cash and credit transactions with required accounting procedures
- thorough knowledge of guest services department operations
- excellent written, verbal and organizational skills
- ability to proactively resolve conflicts
Job Qualifications
- Minimum of 2+ years of hotel operations experience
- property management system experience
- excellent written, verbal, and organizational skills
- ability to proactively resolve guest, supervisor and employee conflicts
- thorough knowledge of all guest services department operations
- ability to handle cash and credit transactions
- experience conducting personnel actions
- strong leadership and training skills
Job Duties
- Overseeing Front Desk operations including ordering, receiving inventory controls and audits
- working directly with the Housekeeping team to provide in-room training and enhance leadership skills
- conducting daily quality assurance room inspections
- performing daily inspections and checklist compliance with the Engineering team
- ensuring full compliance with quality assurance during routine inspections including brand standards, SOPs and checklists from the corporate team
- responding to all online reputation channels regarding guest feedback including OTA, Trip Advisor and hotel emails
- proactively resolving on-site guest complaints and service recovery process
- reviewing employee performance and conducting personnel actions such as disciplinary actions directed by the General Manager
- maintaining accurate records of daily departmental checklists and accounting procedures
- maintaining inventories and record of departmental and guest supplies
- auditing inventory par levels in every department to ensure all required supplies are ordered and stocked
- monitoring maintenance progress and conditions and providing status reports to the General Manager
- coordinating schedules and covering shifts when needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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