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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,300.00 - $82,875.00
Work Schedule
Flexible
Benefits
Paid Time Off
Holiday pay
Paycheck Advancement Program
Hotel Travel Discounts
Supplemental Insurance
Employee assistance program
Employee Meals
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
AD&D insurance
401(k) plan with employer match
Job Description
Delta Hotels by Marriott Seattle Everett is a distinguished full-service hotel located in Everett, Washington, known for its commitment to excellence and delivering exceptional guest experiences. As part of Marriott International, the hotel upholds the high standards and values that the Marriott brand is recognized for worldwide. This property features a dynamic and vibrant environment that caters to a diverse clientele including business travelers, tourists, and event attendees. It boasts well-appointed guest rooms, versatile meeting spaces, fine dining options, and a range of amenities designed to provide comfort and convenience to every guest. The hotel’s prime location and comprehensive service... Show More
Job Requirements
- 3-5+ years hotel operations experience with Guest Service leadership
- experience with hotel property management system software such as Opera preferred
- ability to work autonomously without constant supervision
- strong problem-solving skills and ability to prioritize
- ability to influence and align departments not directly under oversight
- visible and hands-on leader
- clear communicator
- flexibility to work evenings, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift up to 20lbs
- hand manipulative skills for word processing and writing
- adequate hearing and visual acuity
Job Qualifications
- 3-5+ years hotel operations experience with Guest Service leadership
- experience with hotel property management system software such as Opera preferred
- strong problem-solving skills and ability to prioritize quickly
- effective communication and leadership skills
- ability to influence and align multiple departments
- visible and hands-on leadership approach
- familiarity with Marriott International and Delta Hotels brand standards
Job Duties
- lead and manage the Guest Services team
- serve as Manager on Duty addressing guest concerns and operational escalations
- partner with General Manager on day-to-day operations across departments
- support department leaders reinforcing accountability and follow-through
- take ownership of guest experience including service recovery and guest recognition
- develop understanding of Marriott and Delta Hotels brand standards and guide teams in applying them
- create and manage Guest Service Department schedules and assist other departments with staffing needs
- collaborate with Sales, Housekeeping, Food & Beverage, Accounting, HR, and Engineering
- maintain an active presence in the lobby anticipating guest needs and resolving challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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