Hotel Operations Manager

Delta Hotels by Marriott Seattle Everett is a distinguished full-service hotel located in Everett, Washington, known for its commitment to excellence and delivering exceptional guest experiences. As part of Marriott International, the hotel upholds the high standards and values that the Marriott brand is recognized for worldwide. This property features a dynamic and vibrant environment that caters to a diverse clientele including business travelers, tourists, and event attendees. It boasts well-appointed guest rooms, versatile meeting spaces, fine dining options, and a range of amenities designed to provide comfort and convenience to every guest. The hotel’s prime location and comprehensive service offerings make it a popular choice in the Seattle Everett area for both leisure and business stays. With an emphasis on quality service, professionalism, and operational efficiency, Delta Hotels by Marriott Seattle Everett has built a reputation as a leading hospitality establishment in the region.

The Hotel Operations Manager role at Delta Hotels by Marriott Seattle Everett is a hands-on position that plays a critical role in the day-to-day functioning of this busy, full-service hotel. This role is designed for a seasoned hospitality professional who thrives in a fast-paced environment and is adept at managing diverse operational facets concurrently. Reporting directly to the General Manager, the Operations Manager serves as a vital partner in driving hotel performance across all departments, with a primary focus on leading the Guest Service Department. This leadership position requires someone with a strong background in hotel operations, ideally with prior experience working within Marriott properties, who can maintain alignment and support for the team while enhancing the overall guest experience.

Key aspects of the role include managing the Guest Services team, acting as Manager on Duty to handle guest concerns and operational escalations professionally, and collaborating closely with departmental leaders to ensure accountability and excellent service delivery. The Operations Manager also plays a substantial role in staffing and scheduling to meet operational demands effectively, working alongside Sales, Housekeeping, Food & Beverage, Accounting, HR, and Engineering departments.

Beyond operational management, the role involves a proactive presence in the lobby to anticipate guest needs, oversee service recovery, and maintain a smooth flow throughout the hotel. The Operations Manager must develop a deep understanding of Marriott International and Delta Hotels brand standards and ensure their consistent application across the property. Additionally, this role demands a hands-on leader who is comfortable working without constant supervision, demonstrating strong problem-solving skills, adaptability, and the ability to influence and align cross-departmental teams.

Working at Delta Hotels by Marriott Seattle Everett as an Operations Manager offers an exciting opportunity to contribute to a full-service property with a strong mix of rooms, food and beverage, and events. It is a high-impact position with broad exposure to all areas of hotel operations, ideal for someone looking to grow their career within the Marriott portfolio. The role requires a variable work schedule including evenings, weekends, and holidays to meet business needs, with a competitive salary range from $66,300 to $82,875 depending on experience. The hotel also offers a comprehensive benefits package to support the well-being and growth of its employees, including paid time off, holiday pay, various insurance options, and employee discounts.