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Hotel Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $80,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Coverage
401(k) plan with company matching
Paid Time Off
Free shuttle service
Complimentary local gym membership
Tuition Reimbursement
Employee Discounts

Job Description

Located in the picturesque Rocky Mountains, Chamonix Casino Hotel offers a unique blend of European elegance and Colorado comfort. This distinguished hotel and casino provide a luxurious yet welcoming atmosphere for guests who seek an exceptional experience in the heart of the mountains. The establishment prides itself on delivering world-class hospitality intertwined with the excitement of gaming, creating a destination that appeals to both leisure and business travelers alike. The Chamonix Casino Hotel is recognized for its commitment to personalized service, upscale amenities, and a vibrant yet relaxing environment that caters to diverse guest needs. From comfortable accommodations to premier... Show More

Job Requirements

  • Bachelor's degree in hospitality management or related field preferred
  • equivalent experience accepted
  • Three (3)+ years of hotel or front desk management experience required
  • One (1)+ year of supervisory or leadership experience required
  • Must hold or be able to obtain a valid State of Colorado Gaming License
  • Flexibility to work weekends, holidays, and variable shifts including overnights if required
  • Ability to multitask effectively and remain calm under pressure
  • Strong customer service and leadership skills
  • Excellent communication, organization, and problem-solving abilities

Job Qualifications

  • Strong customer service and leadership skills with the ability to inspire high-performing teams
  • Excellent communication, organization, and problem-solving abilities
  • Proven track record of success in fast-paced hospitality environments
  • Ability to multitask effectively and remain calm under pressure
  • Flexibility to work weekends, holidays, and variable shifts, including overnights if required
  • Professional, guest-focused demeanor with a commitment to excellence
  • Bachelor's degree in Hospitality Management or related field preferred
  • equivalent experience accepted
  • Three (3)+ years of hotel or front desk management experience required
  • One (1)+ year of supervisory or leadership experience required
  • Must hold or be able to obtain a valid State of Colorado Gaming License

Job Duties

  • Oversee daily hotel operations, including Front Desk, Reservations, Transportation, and Bell Services
  • Lead, develop, and motivate hotel staff
  • Responsible for hiring, training, scheduling, performance management, and professional development
  • Ensure all employees deliver consistent, world-class guest service and maintain a polished, professional demeanor at all times
  • Collaborate closely with Player Services and other departments to coordinate guest needs and ensure a seamless experience across the property
  • Personally engage with guests to provide assistance, recommendations, and personalized service that reflects the Chamonix standard
  • Review and approve schedules, timecards, and departmental staffing to maintain optimal coverage
  • Lead and participate in management meetings to set goals, resolve issues, and communicate expectations clearly
  • Ensure employees are informed of company and department policies, and reinforce adherence to service and operational standards
  • Act as a hands-on support leader, stepping in to assist in any department as needed to ensure smooth operations
  • Maintain compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and all internal policies and procedures
  • Promote a clean, organized, and safe work environment throughout hotel operations
  • Demonstrate consistent and reliable attendance to support team performance and guest satisfaction
  • Perform additional duties and special projects as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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