Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
performance bonuses
meal discounts
Employee training programs
flexible scheduling
Job Description
Our client is a renowned hospitality group known for operating several distinguished hotels and resorts across various key destinations. With a reputation for excellence in guest service and luxury accommodations, this established firm prides itself on delivering premium experiences tailored to a diverse clientele, from business travelers to vacationing families. Their flagship property located in Boston, Massachusetts, stands as an iconic example of their commitment to exceptional hospitality, combining classic charm with modern amenities to create a welcoming and memorable environment for guests.
This opportunity is for a Hotel Operations Manager to lead and elevate the daily operations of the Boston flagship hotel. The role is pivotal in maintaining high service standards, managing multi-departmental functions, and driving overall performance and profitability. The Hotel Operations Manager will oversee key operational areas including the front office, housekeeping, food and beverage, and maintenance departments to ensure seamless service delivery.
Key responsibilities encompass developing and implementing effective operational policies, recruiting and training a dedicated team, managing budgets and costs, ensuring compliance with health and safety regulations, and addressing guest concerns promptly and effectively. This role requires a hands-on management style with a strong presence on the hotel floor to inspire and lead staff while personally ensuring guests receive outstanding service.
The ideal candidate will have a minimum of 7 years of progressive experience in hotel operations management within competitive markets, supported by a Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline. Proficiency with property management systems and hotel software is essential to optimize operational workflows. Strong leadership, financial acumen, communication, and problem-solving skills are critical to succeed in this demanding role.
This full-time opportunity offers a challenging yet rewarding environment where a results-oriented professional can make a significant impact on guest satisfaction and business success. Working closely with department heads and corporate teams, the Hotel Operations Manager will play a vital role in driving revenue growth while upholding the hospitality group’s prestigious brand standards and enhancing guest experiences throughout their stay.
This opportunity is for a Hotel Operations Manager to lead and elevate the daily operations of the Boston flagship hotel. The role is pivotal in maintaining high service standards, managing multi-departmental functions, and driving overall performance and profitability. The Hotel Operations Manager will oversee key operational areas including the front office, housekeeping, food and beverage, and maintenance departments to ensure seamless service delivery.
Key responsibilities encompass developing and implementing effective operational policies, recruiting and training a dedicated team, managing budgets and costs, ensuring compliance with health and safety regulations, and addressing guest concerns promptly and effectively. This role requires a hands-on management style with a strong presence on the hotel floor to inspire and lead staff while personally ensuring guests receive outstanding service.
The ideal candidate will have a minimum of 7 years of progressive experience in hotel operations management within competitive markets, supported by a Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline. Proficiency with property management systems and hotel software is essential to optimize operational workflows. Strong leadership, financial acumen, communication, and problem-solving skills are critical to succeed in this demanding role.
This full-time opportunity offers a challenging yet rewarding environment where a results-oriented professional can make a significant impact on guest satisfaction and business success. Working closely with department heads and corporate teams, the Hotel Operations Manager will play a vital role in driving revenue growth while upholding the hospitality group’s prestigious brand standards and enhancing guest experiences throughout their stay.
Job Requirements
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 7 years of progressive experience in hotel operations management
- Proven leadership and team management skills
- Proficiency with property management systems and hotel software
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Strong problem-solving and decision-making abilities
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 7 years of experience in hotel operations management
- Proven leadership and team management skills
- Strong understanding of hotel operations, including front office, housekeeping, and food and beverage
- Excellent financial acumen and budget management skills
- Proficiency in Property Management Systems (PMS) and other hotel software
- Exceptional customer service and problem-solving abilities
- Strong communication and interpersonal skills
- Ability to work flexible hours, including nights, weekends, and holidays
Job Duties
- Oversee all hotel operational departments, including front office, housekeeping, food and beverage, and maintenance
- Ensure the highest standards of guest service and satisfaction are maintained
- Develop and manage operational budgets, controlling expenses and maximizing revenue
- Recruit, train, schedule, and supervise hotel staff
- Implement and enforce hotel policies and procedures
- Conduct regular inspections of the hotel property to ensure cleanliness, safety, and compliance
- Manage inventory and procurement for operational supplies
- Respond to and resolve guest issues and complaints in a professional and timely manner
- Collaborate with sales and marketing teams to drive business
- Monitor industry trends and best practices to enhance hotel operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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