Hotel Operations Manager

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

performance bonuses

meal discounts

Employee training programs

flexible scheduling

Job Description

Our client is a renowned hospitality group known for operating several distinguished hotels and resorts across various key destinations. With a reputation for excellence in guest service and luxury accommodations, this established firm prides itself on delivering premium experiences tailored to a diverse clientele, from business travelers to vacationing families. Their flagship property located in Boston, Massachusetts, stands as an iconic example of their commitment to exceptional hospitality, combining classic charm with modern amenities to create a welcoming and memorable environment for guests.

This opportunity is for a Hotel Operations Manager to lead and elevate the daily operations ... Show More

Job Requirements

Bachelor's degree in hospitality management, business administration, or a related field preferred
Minimum of 7 years of progressive experience in hotel operations management
Proven leadership and team management skills
Proficiency with property management systems and hotel software
Strong communication and interpersonal skills
Ability to work flexible hours including nights, weekends, and holidays
Strong problem-solving and decision-making abilities

Job Qualifications

Bachelor's degree in hospitality management, business administration, or a related field preferred
Minimum of 7 years of experience in hotel operations management
Proven leadership and team management skills
Strong understanding of hotel operations, including front office, housekeeping, and food and beverage
Excellent financial acumen and budget management skills
Proficiency in Property Management Systems (PMS) and other hotel software
Exceptional customer service and problem-solving abilities
Strong communication and interpersonal skills
Ability to work flexible hours, including nights, weekends, and holidays

Job Duties

Oversee all hotel operational departments, including front office, housekeeping, food and beverage, and maintenance
Ensure the highest standards of guest service and satisfaction are maintained
Develop and manage operational budgets, controlling expenses and maximizing revenue
Recruit, train, schedule, and supervise hotel staff
Implement and enforce hotel policies and procedures
Conduct regular inspections of the hotel property to ensure cleanliness, safety, and compliance
Manage inventory and procurement for operational supplies
Respond to and resolve guest issues and complaints in a professional and timely manner
Collaborate with sales and marketing teams to drive business
Monitor industry trends and best practices to enhance hotel operations

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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