Hotel Operations & Guest Experience Lead

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.25 - $31.00
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Benefits

Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
retirement savings plan
performance bonuses

Job Description

Fresca, LLC is a reputable hospitality company based in Las Vegas, recognized for its commitment to delivering exceptional guest experiences. Operating in the vibrant and competitive hotel industry of Las Vegas, Fresca, LLC prides itself on maintaining high standards of service and operational excellence. The company's dedication to its guests and employees is evident through its continuous efforts to foster a positive workplace culture and provide opportunities for professional growth.

The role of Hotel Manager at Fresca, LLC is a critical leadership position responsible for overseeing the Front Desk, Bell/Baggage, and Valet departments. This full-time position demands a dynamic individual with strong leadership capabilities and a passion for ensuring guest satisfaction. The Hotel Manager will be instrumental in coordinating department activities, implementing efficient operational procedures, and cultivating a team environment that emphasizes service excellence. This role is ideal for someone with at least three years of hotel management experience who is eager to contribute to a collaborative and guest-focused workplace. The position offers an engaging work environment where the manager can drive improvements in service delivery while supporting staff development and performance. By managing day-to-day operations and addressing guest needs promptly, the Hotel Manager plays a vital role in upholding the hotel's reputation and encouraging repeat business.

Job Requirements

  • high school diploma or equivalent
  • at least 3 years of experience in hotel management
  • strong leadership skills
  • excellent communication skills
  • ability to work full time
  • customer service orientation
  • ability to handle stressful situations calmly

Job Qualifications

  • minimum of 3 years of hotel management experience
  • strong leadership and interpersonal skills
  • excellent communication abilities
  • proven track record in customer service
  • ability to manage multiple departments effectively
  • commitment to fostering a positive workplace culture
  • proficiency in hotel management software

Job Duties

  • oversee front desk operations
  • manage bell and baggage services
  • coordinate valet department activities
  • ensure guest satisfaction across all managed departments
  • train and mentor staff
  • implement operational policies and procedures
  • handle guest complaints and resolve issues

Job Criteria

Experience

Mid Level (3-7 years)


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