Hotel On Site Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $39,000.00 - $42,000.00
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Work Schedule

On-call
Weekend Shifts
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Benefits

Generous Paid Time Off
Travel perks
Comprehensive Healthcare
Performance incentives
recognition programs
Professional Development
associate room discounts

Job Description

Sandpiper Hospitality (SH) is a rapidly growing company in the extended stay market known for its commitment to operational excellence and strong company values. As one of the fastest-growing players in its sector, Sandpiper Hospitality focuses on delivering superior guest experiences while fostering a supportive and rewarding work environment for its associates. The company is dedicated to its core value, "We Grow By Giving," which fuels its efforts to provide exceptional service, professional growth opportunities, and comprehensive benefits to its team members. Joining Sandpiper Hospitality means being part of a culture that values hard work, dedication, and teamwork, encouraging team members to "Play To Win" every day.

The On-Site Manager role at Sandpiper Hospitality is a unique and high-responsibility leadership position designed for individuals who are ready to live on-site at the hotel or be on-call within 30 minutes to ensure flawless operations. This role serves as the critical operational anchor for the property, acting as the primary manager during weekends and overnight hours when the General Manager (GM) is not present. As the Manager on Duty, the On-Site Manager will oversee all front desk, housekeeping, and maintenance activities during their shifts to uphold Sandpiper's brand standards and guest satisfaction levels.

This position requires hands-on leadership, operational oversight, and a proactive approach to solving challenges. The On-Site Manager partners closely with the GM and can assume full GM responsibilities during weekends or when called upon, including managing budgets, maintaining standards, and driving team performance. This person is the key representative of the company on-site, ensuring continuous supervision, guest safety, and seamless hotel operations. The role demands excellent communication and interpersonal skills, strong financial acumen, and the ability to manage a diverse team effectively.

Operational duties include managing the front desk team through hiring, training, discipline, and performance appraisals; overseeing weekend operations for multiple departments; assisting with financial controls such as payroll and budgeting; engaging with guests to ensure excellent service and promptly resolve issues; and supporting sales efforts to maximize revenue. This role is essential to maintaining a vibrant hotel culture and delivering outstanding guest experiences in alignment with Sandpiper Hospitality’s standards.

In return, Sandpiper Hospitality offers generous paid time off, travel perks including associate room discounts, comprehensive healthcare plans with substantial company contributions, performance incentives, recognition programs, and ongoing professional development and training. The company strongly values work-life balance and associates’ wellbeing, making this an attractive opportunity for hospitality professionals seeking career growth in a dynamic and supportive environment.

Job Requirements

  • Mandatory requirement to live on site or within 30 minutes of the hotel when on call
  • Exceptional leadership, communication, analytical, and problem-solving skills
  • Compliance with Sandpiper's fraternization policy
  • Availability to oversee overnight on-call shifts and weekend operations Wednesday through Sunday
  • Ability to assume General Manager's full responsibilities during absences
  • Strong organizational skills for managing multiple departments and budgets

Job Qualifications

  • Proven experience in a management role in the hospitality industry with significant supervisory and personnel management responsibilities
  • Experience managing operations within major hotel brands such as Choice, IHG, Marriott
  • Experience with budgeting, financial management, or project management
  • Exceptional leadership, communication, analytical, and problem-solving skills

Job Duties

  • Manage and have direct responsibility for the front desk team including hiring, discipline, terminations, schedule-writing, training, mentoring, and conducting annual personnel performance appraisals
  • Direct the work of all front desk, housekeeping, and maintenance employees during weekend shifts and times when the GM is not on premises
  • Assist the GM in monitoring cash management and in-house balances and contribute to budgetary control measures including labor, expense, and inventory
  • Review and approve property payroll for all direct reports
  • Ensure highest standards of customer service by routinely meeting with guests, monitoring social media, and ensuring prompt resolution of issues
  • Ensure security needs of guests, staff, and property are met
  • Ensure all front desk operations, overnight on-call shifts, and property procedures comply with Sandpiper and brand standards
  • Provide necessary relief or back-up duties to ensure optimum operation
  • Aid and contribute to sales prospecting efforts per the direction of the General Manager to maximize hotel revenues and profits

Job Criteria

Experience

Mid Level (3-7 years)


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