Hotel Night Auditor / Guest Services Representative

CMC Hotels is a prominent hospitality company based in Raleigh, North Carolina, specializing in the development, acquisition, repositioning, and management of upscale hotels, including limited service, extended stay, and full-service properties. Known for operating market-leading hotels, CMC Hotels consistently exceeds both operational and financial expectations while delivering exceptional guest experiences. The company is deeply committed to its core philosophy of 'Growing People,' emphasizing that associates are the heart of the organization. This approach ensures that each team member is recognized, supported, and given opportunities to grow and succeed within the company. CMC Hotels offers a dynamic work environment where the contributions of dedicated professionals directly impact the success and growth of the organization. With a portfolio of hotels that lead their markets, CMC Hotels prides itself on maintaining high standards of hospitality and operational excellence, backed by a culture that values integrity, professionalism, and teamwork.

The role available is for a Guest Service professional, focused primarily on the overnight 3rd shift from 11:00 PM to 7:00 AM. This position is crucial to ensuring the needs, safety, and satisfaction of guests during check-in, check-out, and throughout their stay. The candidate will work closely with previous shifts and management to guarantee smooth transitions and consistent service quality across all hotel operations. Responsibilities include expediently processing guest check-ins and check-outs, managing reservation data using the property management system (PMS), processing guest payments, and providing comprehensive information about hotel policies, amenities, and services.

In addition to delivering superior guest service, the role requires handling end-of-day balancing and reconciliation of daily accounting through the Inn-Flow database. This process is vital to maintaining accurate financial records and supporting the hotel’s operational efficiency. Candidates must be self-motivated, able to work independently, and possess excellent communication skills to effectively address and resolve guest comments and suggestions. Previous hospitality experience is highly desirable, adding valuable insight into the fast-paced nature of hotel operations and elevating the guest experience.

CMC Hotels offers a competitive hourly wage commensurate with experience, complemented by a comprehensive benefits package that includes paid vacation, paid sick leave, paid holidays, BCBS health insurance, dental and vision coverage, short- and long-term disability insurance, life insurance, and a 401K plan. Bonus incentives and employee hotel discounts further enhance the compensation package, making this an attractive opportunity for individuals passionate about hospitality and committed to becoming part of a company that values growth, recognition, and excellence. As a full-time position based in Raleigh, North Carolina, this role not only serves as an entry point into the hospitality industry but also provides career advancement potential within CMC Hotels’ expanding portfolio. Candidates must have reliable transportation and a clean background check to meet the essential requirements of this position.