Hotel Night Auditor

Madison, WI, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.00 - $20.25

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hospitality Corporation is a reputable and well-established hotel management company known for its commitment to quality service and guest satisfaction. As a leader in the hospitality industry, Kinseth operates a collection of hotels and restaurants that prioritize comfort, convenience, and exceptional customer experiences. With a focus on delivering memorable stays for guests, Kinseth offers a wide range of hospitality services supported by a team of dedicated professionals across various locations. Known for fostering a positive work environment and offering opportunities for growth, Kinseth is an employer of choice for those passionate about hospitality and customer service.

The role of a Front Desk Agent at Kinseth Hospitality Corporation is pivotal to ensuring a seamless and welcoming experience for hotel guests. This position involves interacting directly with guests, handling reservations, check-ins and check-outs, as well as addressing inquiries about hotel amenities and local attractions. The Front Desk Agent serves as the first point of contact and a key representative of the hotel’s brand and values, demonstrating professionalism, warmth, and efficiency in all interactions. This role requires the ability to multitask, handle customer requests with a problem-solving attitude, and maintain accuracy in financial transactions and hotel management systems.

This full-time position offers a competitive salary and a robust benefits package that includes health, dental, and vision insurance after 60 days of employment, paid training, paid time off, and participation in a 401k retirement plan. Employees can also take advantage of exclusive discounts at all Kinseth Hotel Corporation hotels and restaurants. The role demands vigilance and a proactive approach to guest safety and hotel security, as the agent is often the manager on duty and responsible for emergency procedures and overall guest satisfaction. Working hours typically include night shifts, requiring a candidate who can remain alert and focused throughout the overnight period. The position offers a unique opportunity for those looking to grow within a dynamic team-oriented environment that values service excellence and professional development.

Job Requirements

High school diploma or equivalent
Ability to work night shifts
Strong customer service skills
Basic computer proficiency
Reliable and punctual
Excellent communication skills
Able to handle cash transactions accurately

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Strong communication and interpersonal skills
Ability to manage multiple tasks efficiently
Basic computer skills and familiarity with hotel management software
Cash handling experience
Ability to work night shifts
Attention to detail and strong organizational skills
Problem-solving skills
Professional demeanor and appearance

Job Duties

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner
Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits
Resets system for the next business day
Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamps, sorts, and racks incoming mail, faxes and messages
Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
Answers inquiries pertaining to hotel services
registration of guests
and local attractions and provides travel directions
Accurately checks out guests and communicates departures with housekeeping staff
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
Makes, confirms and cancels reservations via telephone, computer and in writing
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
Posts charges such as hotel room, food, liquor, or telephone to ledger
Deposits guests' valuables in hotel safe or safe deposit box
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
Maintains the cleanliness and organization of the hotel lobby and front desk area
Washes, folds and properly stores laundry (depending on business unit)