Hotel Night Auditor

Des Moines, IA, USA|

Job Overview

Compensation

Hourly

Range $13.75 - $18.25

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation is a distinguished hospitality company with a strong presence in the hotel and restaurant industry. Known for its commitment to exceptional guest experiences, Kinseth Hotel Corporation operates a collection of hotels and dining establishments that emphasize comfort, quality service, and customer satisfaction. With a reputation built on trust and excellence, the company has fostered a work environment that values professionalism, teamwork, and dedication to service. Employees at Kinseth Hotel Corporation enjoy a supportive atmosphere that encourages growth and rewards commitment, making it a desirable place to build a career in hospitality. The company offers a range of benefits, including health, dental, and vision insurance, 401k plans, paid training, and numerous employee perks, reinforcing its dedication to employee welfare and career development.

The role of Night Auditor at Kinseth Hotel Corporation is a critical position that supports the smooth night-time operations of the hotel. This position involves providing courteous and efficient customer service to guests during the overnight hours, specifically from 11 PM to 7 AM. The Night Auditor is responsible for a variety of duties including greeting and registering guests, processing room assignments, managing financial transactions, and completing nightly audit procedures to balance the hotel's accounts. This role demands vigilance, accuracy, and a friendly demeanor to ensure guest satisfaction and operational integrity. Acting as the hotel manager on duty during the night shift, the Night Auditor must handle emergency procedures, communicate effectively with staff, and maintain the security and privacy of guests. This position is essential for maintaining the cleanliness and organization of the front desk area and hotel lobby, as well as supporting interdepartmental communication through accurate record keeping and logistical coordination. The roster for this role requires working overnight hours, making it ideal for candidates who are comfortable with this schedule and capable of staying alert and proactive throughout the shift. This position not only focuses on guest service and auditing but also involves handling reservations, answering inquiries, and assisting in maintaining the safety protocols outlined by the company. With paid training, a competitive hourly wage, and access to employee benefits after 60 days of employment, this role offers an excellent opportunity for individuals seeking a stable and engaging career in hospitality with Kinseth Hotel Corporation.

Job Requirements

Ability to work from 11 PM to 7 AM
Must be able to stand, walk, reach, and use hands frequently
Ability to lift and/or move up to 50 pounds occasionally
Ability to work night shifts alone and stay alert
Must follow KHC policies and procedures including dress code and safety standards
Ability to maintain professional image and report to work as scheduled
Must have vision abilities including close, distance, peripheral vision, depth perception and ability to adjust focus

Job Qualifications

High school diploma or equivalent
Prior experience in hotel front desk or customer service preferred
Basic knowledge of hotel management software and night audit procedures
Strong communication and interpersonal skills
Ability to manage cash transactions accurately
Ability to work independently during night hours
Attention to detail and problem-solving skills
Knowledge of emergency procedures and safety protocols
Professional appearance and demeanor

Job Duties

Greet, register, suggestively sell hotel rooms, issue room keys, assign rooms to guests and set wake up calls in an efficient, warm and friendly manner
Act as hotel manager on duty and follow the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
Enter daily changes and balance accounts such as guest, house, guest tray, city ledger and advance deposits
Reset system for the next business day
Ensure that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
Enter information and print night audit reports in an accurate and timely manner per night audit guidelines
Ensure guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamp, sort, and rack incoming mail, faxes and messages
Record and communicate guest special requests and problems to appropriate department and ensure they are addressed in a timely and acceptable manner
Answer inquiries pertaining to hotel services, registration of guests, and local attractions and provide travel directions
Accurately check out guests and communicate departures with housekeeping staff
Accurately compute bill, collect payment, make change for guests and make deposits according to KHC cash handling procedures
Make, confirm and cancel reservations via telephone, computer and in writing
Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures
Post charges such as hotel room, food, liquor, or telephone to ledger
Deposit guests' valuables in hotel safe or safe deposit box
Maintain the shift-to-shift log accurately to ensure proper communication between shifts is maintained
Maintain the cleanliness and organization of the hotel lobby and front desk area
Wash, fold and properly store laundry (depending on business unit).