Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.50
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a reputable hospitality company known for operating a portfolio of hotels and restaurants across multiple locations. The company emphasizes guest satisfaction and exceptional service as a core part of its operations and is dedicated to cultivating a positive and professional work environment. KHC provides numerous benefits and growth opportunities to its employees, supporting their development and work-life balance. Their properties are recognized for their warm atmospheres and high standards, attracting both leisure and business travelers. The company culture encourages teamwork, integrity, and commitment to quality in all aspects of guest interactions and hotel management.
The position offered is a part-time Front Desk Agent role at Kinseth Hotel Corporation with an hourly wage of $18.50. This role provides flexibility as it allows the potential to become full-time by picking up additional second-shift hours. The Front Desk Agent plays a crucial role in delivering outstanding customer service to hotel guests by managing check-ins, check-outs, reservations, and guest requests with professionalism and courtesy. This role is vital for maintaining smooth operations of the hotel front desk, ensuring guest satisfaction, and safeguarding guest information and hotel assets.
As a Front Desk Agent, the successful candidate will be responsible for greeting guests warmly upon arrival and efficiently registering them while suggesting room options and handling room assignments. The agent acts as the manager on duty during their shift, adhering to emergency protocols and ensuring communication across departments is clear and effective. They are also tasked with nightly audit procedures to balance accounts, reset systems, and produce accurate reports for business continuity.
This position requires excellent organizational skills, attention to detail, and the ability to multitask in a dynamic hotel environment. The agent is expected to uphold hotel security procedures, manage cash handling accurately, and address guest inquiries about hotel amenities and local attractions. They will also facilitate communications by managing internal and external phone calls and maintaining logs for shift changes.
Physical demands of the role include standing for extended periods, frequently walking, and occasionally lifting up to 50 pounds. The work environment requires alertness and the ability to stay awake through night shifts. Employees must follow all KHC policies, including dress code and safety standards, while maintaining a professional image.
KHC offers an attractive benefits package inclusive of health, dental, and vision insurance after 60 days of employment, participation in a 401(k) plan, paid training, paid time off, and a referral program. Employees also benefit from discounts at all Kinseth Hotel Corporation hotels and restaurants, making this position both rewarding and advantageous for individuals seeking a career in hospitality with ample support and perks.
The position offered is a part-time Front Desk Agent role at Kinseth Hotel Corporation with an hourly wage of $18.50. This role provides flexibility as it allows the potential to become full-time by picking up additional second-shift hours. The Front Desk Agent plays a crucial role in delivering outstanding customer service to hotel guests by managing check-ins, check-outs, reservations, and guest requests with professionalism and courtesy. This role is vital for maintaining smooth operations of the hotel front desk, ensuring guest satisfaction, and safeguarding guest information and hotel assets.
As a Front Desk Agent, the successful candidate will be responsible for greeting guests warmly upon arrival and efficiently registering them while suggesting room options and handling room assignments. The agent acts as the manager on duty during their shift, adhering to emergency protocols and ensuring communication across departments is clear and effective. They are also tasked with nightly audit procedures to balance accounts, reset systems, and produce accurate reports for business continuity.
This position requires excellent organizational skills, attention to detail, and the ability to multitask in a dynamic hotel environment. The agent is expected to uphold hotel security procedures, manage cash handling accurately, and address guest inquiries about hotel amenities and local attractions. They will also facilitate communications by managing internal and external phone calls and maintaining logs for shift changes.
Physical demands of the role include standing for extended periods, frequently walking, and occasionally lifting up to 50 pounds. The work environment requires alertness and the ability to stay awake through night shifts. Employees must follow all KHC policies, including dress code and safety standards, while maintaining a professional image.
KHC offers an attractive benefits package inclusive of health, dental, and vision insurance after 60 days of employment, participation in a 401(k) plan, paid training, paid time off, and a referral program. Employees also benefit from discounts at all Kinseth Hotel Corporation hotels and restaurants, making this position both rewarding and advantageous for individuals seeking a career in hospitality with ample support and perks.
Job Requirements
- High school diploma or equivalent
- Ability to work part-time with willingness to pick up additional shifts
- Ability to stand for long periods and perform physical tasks including lifting up to 50 pounds
- Ability to work night shifts and maintain alertness
- Strong customer service orientation
- Basic math and computer proficiency
- Ability to follow safety and security procedures
- Professional appearance and reliable attendance
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic computer skills including familiarity with hotel management software
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Ability to handle multiple tasks and work in a fast-paced environment
- Problem-solving skills and attention to detail
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls efficiently and warmly
- Acts as hotel manager on duty and follows prescribed procedures on communication, emergency protocols, and guest satisfaction
- Enters daily changes and balances accounts including guest ledger, house account, city ledger, and advance deposits
- Resets system for the next business day and ensures night audit procedures are completed accurately and timely
- Enters and prints night audit reports according to guidelines
- Ensures guest safety by adhering to security procedures including fire, tornado protocols, key security, and guest privacy
- Sorts, date stamps, and racks incoming mail, faxes, and messages
- Records and communicates guest special requests and problems to appropriate departments and ensures timely resolution
- Answers inquiries on hotel services, guest registration, local attractions, and provides travel directions
- Checks out guests accurately and communicates departures with housekeeping
- Computes bills, collects payments, makes change, and follows cash handling procedures
- Makes, confirms, and cancels reservations via phone, computer, and written communication
- Manages internal and external phone calls in an articulate and friendly manner
- Posts charges such as room, food, liquor, or telephone to the guest ledger
- Deposits guests valuables in hotel safe or safe deposit box
- Maintains shift logs to ensure proper communication between shifts
- Keeps hotel lobby and front desk organized and clean
- Washes, folds, and stores laundry as required depending on business unit
Job Criteria
Experience
No experience required
Job Location
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