Hotel Night Auditor

Duluth, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $18.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation is a prominent hospitality company renowned for its exceptional service standards and diverse portfolio of hotels and restaurants across multiple locations. With a commitment to excellence, Kinseth Hotel Corporation strives to provide comfortable accommodations and memorable guest experiences. The company values its employees and offers a supportive workplace environment where staff can develop their skills and grow their careers in the hospitality industry. Emphasizing both guest satisfaction and employee welfare, Kinseth Hotel Corporation fosters a culture of professionalism, teamwork, and community engagement.

We are currently seeking a dedicated Front Desk Agent to join our team. This role is pivotal in delivering outstanding customer service to our hotel guests by managing check-ins and check-outs, addressing inquiries, and ensuring smooth daily operations at the front desk. The Front Desk Agent will be responsible for greeting guests warmly, registering their stays, and efficiently handling reservations and room assignments. Acting as the hotel manager on duty during specified shifts, the successful candidate will follow designated procedures regarding emergencies, guest communications, and overall hotel management.

This position offers an hourly wage ranging from $16 to $18 based on experience, with a comprehensive benefits package available after 60 days. The role requires attention to detail, effective communication skills, the ability to multi-task in a fast-paced environment, and a friendly demeanor. Candidates will be entrusted with maintaining accurate financial records, ensuring guest safety, and overseeing various administrative duties such as processing payments, managing guest requests, and maintaining lobby cleanliness. An understanding of night audit procedures and the ability to generate accurate reports is a key aspect of the role.

The Front Desk Agent will also be tasked with answering and routing phone calls, promoting hotel services, and offering information about local attractions and travel options. This role demands a high level of professionalism, discretion in handling guest valuables, and a commitment to upholding Kinseth Hotel Corporation's policies and standards. Physical requirements include the ability to stand for prolonged periods, lift up to 50 pounds, and remain alert during overnight shifts. Overall, this position offers a vital contribution to guest satisfaction and encompasses both customer-facing and operational responsibilities within the hotel environment.

Job Requirements

Must have a high school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to perform night audit procedures accurately
Must be able to stand for extended periods
Ability to lift and/or move up to 50 pounds
Good communication skills
Must be able to work overnight shifts and stay alert
Willingness to adhere to company policies and dress code
Ability to handle guest inquiries and complaints politely and efficiently

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Strong communication and interpersonal skills
Ability to handle cash transactions accurately
Knowledge of hotel reservation and management software is a plus
Ability to manage multiple tasks efficiently
Good problem-solving skills
Ability to work overnight shifts and weekends
Professional appearance and demeanor

Job Duties

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner
Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day
Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamps, sorts, and racks incoming mail, faxes and messages
Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
Answers inquiries pertaining to hotel services
registration of guests
and local attractions and provides travel directions
Accurately checks out guests and communicates departures with housekeeping staff
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
Makes, confirms and cancels reservations via telephone, computer and in writing
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
Posts charges such as hotel room, food, liquor, or telephone to ledger
Deposits guests' valuables in hotel safe or safe deposit box
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
Maintains the cleanliness and organization of the hotel lobby and front desk area
Washes, folds and properly stores laundry (depending on business unit)