Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $18.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
discounted hotel stays
Jury duty leave
Bereavement leave
Job Description
DoubleTree by Hilton Greensboro Airport, located in Greensboro, North Carolina, is a distinguished full-service hotel offering comfort, convenience, and exceptional guest experiences in a vibrant setting near the Piedmont Triad International Airport. As part of the globally recognized Hilton brand, DoubleTree by Hilton Greensboro Airport embodies hospitality excellence and is dedicated to providing top-notch services to both leisure and business travelers. This well-established hotel prides itself on its warm, welcoming atmosphere and its commitment to guest satisfaction, making it a preferred destination in the region. Known for its inviting ambiance, quality amenities, and strategic location, the hotel offers guests unparalleled convenience and options for dining, events, and relaxation. Employees of the DoubleTree by Hilton Greensboro Airport enjoy numerous benefits such as competitive wages, comprehensive health insurance plans, discounted hotel stays, and access to professional training and career advancement opportunities. The supportive and team-oriented environment fosters growth and rewards excellence, making it an ideal workplace for hospitality professionals aiming to build a rewarding career within a successful hotel management company.
The Full-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent role at DoubleTree by Hilton Greensboro Airport is designed for motivated individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer service. This position involves management of front desk operations during overnight hours, ensuring that guests receive seamless check-in and check-out experiences alongside accurate handling of transactions and reservations. The role is instrumental in maintaining the hotel’s reputation by providing a vigilant, courteous, and professional presence throughout the night. Employees in this position collaborate closely with various departments including housekeeping and maintenance to promptly address guest needs and resolve any issues that arise. Responsibilities also include managing guest inquiries, complaints, and requests with an aim to exceed expectations, while adhering to security and safety protocols to protect guests, colleagues, and property. The position offers an engaging opportunity to work with a diverse clientele in a lively, guest-focused environment while gaining valuable experience within the hospitality industry. Candidates will benefit from a culture that values creativity and inclusiveness, ensuring that each team member can contribute meaningfully and develop professionally through ongoing training and support programs. Additional perks include exclusive discounts on hotel, food, and beverages for personal travel, an employee assistance program, and leave options supporting work-life balance. This role provides a career pathway within Commonwealth Hotels, a leading hospitality management company that nurtures a world-class culture and delivers exceptional results. Join DoubleTree by Hilton Greensboro Airport and be part of shaping the future of hospitality in Greensboro, North Carolina.
The Full-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent role at DoubleTree by Hilton Greensboro Airport is designed for motivated individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer service. This position involves management of front desk operations during overnight hours, ensuring that guests receive seamless check-in and check-out experiences alongside accurate handling of transactions and reservations. The role is instrumental in maintaining the hotel’s reputation by providing a vigilant, courteous, and professional presence throughout the night. Employees in this position collaborate closely with various departments including housekeeping and maintenance to promptly address guest needs and resolve any issues that arise. Responsibilities also include managing guest inquiries, complaints, and requests with an aim to exceed expectations, while adhering to security and safety protocols to protect guests, colleagues, and property. The position offers an engaging opportunity to work with a diverse clientele in a lively, guest-focused environment while gaining valuable experience within the hospitality industry. Candidates will benefit from a culture that values creativity and inclusiveness, ensuring that each team member can contribute meaningfully and develop professionally through ongoing training and support programs. Additional perks include exclusive discounts on hotel, food, and beverages for personal travel, an employee assistance program, and leave options supporting work-life balance. This role provides a career pathway within Commonwealth Hotels, a leading hospitality management company that nurtures a world-class culture and delivers exceptional results. Join DoubleTree by Hilton Greensboro Airport and be part of shaping the future of hospitality in Greensboro, North Carolina.
Job Requirements
- A high school diploma or equivalent
- Previous experience in customer-facing roles preferably in hospitality
- Strong communication skills both verbal and written
- Ability to work overnight shifts including weekends and holidays
- Familiarity with property management systems
- Excellent interpersonal skills
- Ability to multitask and handle guest interactions professionally and calmly
- Flexible and reliable work schedule
Job Qualifications
- Previous experience in customer-facing roles such as in hospitality retail or food service is preferred
- Strong interpersonal skills and a focus on delivering exceptional service
- Familiarity with using computers and software systems especially reservation or property management systems
- Strong verbal and written communication skills
- Ability to handle guest complaints or resolve conflicts calmly and effectively
- Experience managing multiple tasks simultaneously such as answering phones handling reservations and assisting guests
- Hospitality or front desk experience preferred
- A high school diploma or equivalent
- Experience working irregular hours including nights weekends and holidays
Job Duties
- Assisting guests with the check-in and check-out process efficiently ensuring a smooth and welcoming experience
- Handling room reservations cancellations and modifications accurately while maintaining up-to-date records
- Responding promptly and professionally to guest inquiries complaints and special requests aiming to exceed guest expectations
- Handling payment transactions including room charges deposits and refunds while ensuring accuracy and compliance with hotel policies
- Coordinating with other hotel departments such as housekeeping and maintenance to address guest needs and resolve issues promptly
- Offering information about hotel services amenities local attractions and transportation options to assist guests with their plans
- Resolving guest concerns or complaints effectively escalating issues when necessary to maintain satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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