Hotel Manager - Tulsa

Tulsa, OK, USA|

Job Overview

Compensation

Salary

Range $40,700.00 - $61,600.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Paid holidays

Job Description

Osage Casinos is a renowned hospitality and gaming establishment under the Osage Nation, dedicated to providing premier gaming and lodging experiences. As a centerpiece of tribal and community growth, the casino is committed to delivering exceptional guest services, cultivating a thriving work culture, and maintaining compliance with relevant laws and gaming regulations. The casino blends traditional hospitality with modern gaming amenities to create a unique entertainment destination. Known for fostering a welcoming environment and cultural respect, Osage Casinos emphasize community involvement, quality service, and operational excellence across all its departments. This pedigree of excellence places Osage Casinos as a leader in the regional hospitality and gaming sector, driving consistent growth and guest satisfaction through innovative management and passionate staff engagement.

The position of Hotel Manager under the supervision of the Osage Casino General Manager and director-level guidance from the Director of Hospitality is a pivotal leadership role responsible for the overall management, control, and operations of the casino's hotel. This role oversees the pre-opening phase as well as ongoing hotel operations, ensuring that all facets of the hotel function efficiently and profitably. The Hotel Manager is tasked with directing a multi-disciplinary team, including front desk, housekeeping, valet, and bell staff, ensuring all employees provide superior guest service aligned with company standards. Responsibilities also include strategic planning for staffing, training, and equipment to meet financial goals, coordinating with gaming and hospitality departments to provide seamless service, and maintaining the property and equipment to a high standard. The manager also drives business by promoting hotel facilities to both gaming and non-gaming clientele, maximizing occupancy and room revenue.

In addition to operational management, the role involves ensuring regulatory compliance with diverse laws and authorities like the National Indian Gaming Commission and Osage Nation Gaming Commission. The Hotel Manager cultivates a culture of communication, professional development, and exceptional service delivery, while also preparing budgets, monitoring expenditures, and analyzing operational reports to drive continuous improvement. Candidates with experience in new property development, gaming environments, and strong leadership capabilities will find this role particularly rewarding. The ability to effectively communicate with staff, manage guest services, resolve problems, and maintain positive relationships both internally and externally is essential to succeed in this transformative role within Osage Casinos.

Job Requirements

Must be 21 years of age
Bachelor's degree in hospitality management or related field preferred
Three years hotel experience required
Two years in management capacity required
New property development and experience preferred
Gaming experience preferred
Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation
Required to maintain a valid driver's license
Required to provide documents showing eligibility to work in the United States
Osage Native American and Veteran preference shall apply to all positions at Osage Casinos
Applicants must be able to perform all essential job functions with or without reasonable accommodation

Job Qualifications

Knowledge of principles and practices of public relations promotions and marketing in a hotel environment
Knowledge of casino hotel and hospitality operations
Knowledge of management accounting finance and business administration
Knowledge of budget development preparation and control
Knowledge of managerial and statistical analysis techniques and reporting procedures
Knowledge of computer utilization in business operations
Knowledge of surrounding travel and tourism organizations
Knowledge of building construction
Skill in operating business computers and office machines including Word Excel Access PowerPoint and accounting software
Skill in preparing reviewing and analyzing operational and financial reports
Skill in providing leadership supervising training and evaluating assigned staff
Skill in analyzing problems projecting consequences identifying solutions and implementing recommendations
Ability to write reports business correspondence and procedure manuals
Ability to communicate effectively verbally and in writing
Ability to conduct presentations professionally
Ability to apply basic mathematical skills
Ability to solve practical problems dealing with concrete variables
Ability to interpret written and oral instructions
Ability to travel

Job Duties

Obtain develop and maintain necessary personnel training and equipment to achieve financial operational and guest service expectations
Recruit interview hire train schedule supervise evaluate coach and terminate employees
Ensure adequate staffing to meet the organizations needs and budget
Host regular staff meetings to ensure communication between personnel and business-related activities
Develop departmental effectiveness by identifying short-term and long-range issues and goals recommending options and implementing directives
Provide implement and promote exceptional guest service standards ensuring corrective actions for deficiencies
Maintain facilities rooms entrances amenities and services to meet and exceed guest expectations
Drive the Hotel’s business by promoting the Hotel and its facilities for use and repeat visits
Maximize hotel profits by striving for optimum occupancy rates and best room rates daily
Promote total guest satisfaction by addressing complaints answering inquiries and resolving problems
Develop maintain and execute third party relationships and contracts
Coordinate closely with all departments to prioritize and expedite services for VIP and special event attendees
Protect maintain and utilize physical property and equipment efficiently to maximize investment return
Approve daily purchases of materials and supplies within authority limits
Prepare and monitor budgets and authorize expenditures
Review and analyze audit and daily activity reports of hotel operations
Maintain professional and technical knowledge through research seminars workshops and networking
Provide excellent internal and external guest service treating all guests with courtesy and consideration
Ensure effective communication of company information and staff concerns
Facilitate scheduled meetings and ensure information flow
Ensure compliance with applicable laws rules regulations and gaming commission controls
Maintain relationships with applicable regulatory agencies
Enforce regulatory standards including discipline when necessary
Perform other related duties as required