Job Overview
Compensation
Salary
Range $40,700.00 - $61,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee assistance program
Job Description
Osage Casinos is a prominent gaming and hospitality establishment owned and operated by the Osage Nation. Known for its dedication to providing exceptional guest experiences and promoting tribal economic development, Osage Casinos offers a dynamic and culturally rich environment for both guests and employees. This company operates a variety of casino locations that include extensive hotel facilities, gaming areas, dining options, and entertainment venues, all designed to deliver a high-quality, immersive experience that celebrates heritage and community values. Osage Casinos emphasizes professional growth, community involvement, and upholds the highest standards in customer service, safety, and compliance with regulatory requirements. It is a reputable employer within the Native American gaming industry, prioritizing diversity and including Osage Nation, Native American, and Veteran preference in its hiring practices.
The position available is for a Hotel General Manager who will provide senior direction and leadership to the hotel operations under the general supervision of the Osage Casino General Manager and technical guidance from the Director of Hospitality. This full-time role is responsible for all aspects of hotel management including pre-opening preparations, staffing, daily operations, financial performance, guest satisfaction, and regulatory compliance. The General Manager will manage multiple hotel departments, such as front desk, housekeeping, valet services, and more, ensuring they have the necessary personnel, training, and resources to perform effectively. Leadership duties include recruiting, scheduling, coaching, evaluating staff, and enforcing company policies while maintaining a positive workplace culture.
The General Manager will oversee the development and continuous improvement of guest service standards to maximize the hotel’s occupancy and profitability, meticulously monitoring budgets, expenditures, and operational reports. They will also cultivate important third-party relationships and contracts to align with the vision of Osage Casinos, contributing to long-term strategic goals. Coordination with gaming and event departments is paramount to deliver exceptional VIP guest services and accommodate large special events efficiently.
In addition to operational and staff management, the Hotel General Manager must ensure compliance with all applicable laws, gaming regulations, and company policies, including those set by the National Indian Gaming Commission, Osage Nation Gaming Commission, and other regulatory bodies. They will foster a culture of compliance and continuous professional development by conducting research and participating in relevant training and industry organizations.
Candidates should possess strong leadership, communication, financial, and problem-solving skills, supported by a working knowledge of hospitality management, marketing, accounting, and facility maintenance. This position demands physical capabilities for typical hotel work environments, occasional lifting, and standing, with readiness to handle diverse and demanding situations professionally.
By joining Osage Casinos as a Hotel General Manager, candidates will play a pivotal role in shaping the guest experience, supporting tribal economic growth, and leading a dedicated team within a respected organization committed to excellence and community values.
The position available is for a Hotel General Manager who will provide senior direction and leadership to the hotel operations under the general supervision of the Osage Casino General Manager and technical guidance from the Director of Hospitality. This full-time role is responsible for all aspects of hotel management including pre-opening preparations, staffing, daily operations, financial performance, guest satisfaction, and regulatory compliance. The General Manager will manage multiple hotel departments, such as front desk, housekeeping, valet services, and more, ensuring they have the necessary personnel, training, and resources to perform effectively. Leadership duties include recruiting, scheduling, coaching, evaluating staff, and enforcing company policies while maintaining a positive workplace culture.
The General Manager will oversee the development and continuous improvement of guest service standards to maximize the hotel’s occupancy and profitability, meticulously monitoring budgets, expenditures, and operational reports. They will also cultivate important third-party relationships and contracts to align with the vision of Osage Casinos, contributing to long-term strategic goals. Coordination with gaming and event departments is paramount to deliver exceptional VIP guest services and accommodate large special events efficiently.
In addition to operational and staff management, the Hotel General Manager must ensure compliance with all applicable laws, gaming regulations, and company policies, including those set by the National Indian Gaming Commission, Osage Nation Gaming Commission, and other regulatory bodies. They will foster a culture of compliance and continuous professional development by conducting research and participating in relevant training and industry organizations.
Candidates should possess strong leadership, communication, financial, and problem-solving skills, supported by a working knowledge of hospitality management, marketing, accounting, and facility maintenance. This position demands physical capabilities for typical hotel work environments, occasional lifting, and standing, with readiness to handle diverse and demanding situations professionally.
By joining Osage Casinos as a Hotel General Manager, candidates will play a pivotal role in shaping the guest experience, supporting tribal economic growth, and leading a dedicated team within a respected organization committed to excellence and community values.
Job Requirements
- Must be 21 years of age
- Three years hotel experience required
- Two years in management capacity required
- Bachelor's degree in hospitality management or related field preferred
- New property development experience preferred
- Gaming experience preferred
- Required to pass pre-employment drug screening
- Required to obtain and maintain gaming license
- Required to maintain valid driver’s license
- Required to provide documents proving eligibility to work in the United States
- Osage, Native American, and Veteran preference applies
- Ability to perform essential job functions with or without accommodation
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Three years of hotel experience required
- Two years in management capacity required
- Experience with new property development preferred
- Gaming experience preferred
- Knowledge of hotel, casino, and hospitality operations
- Familiarity with management accounting, finance, and budget control
- Proficient in computer applications including Word, Excel, Access, and PowerPoint
- Strong leadership, communication, and problem-solving skills
- Ability to conduct presentations and write reports professionally
- Knowledge of travel, tourism, and building construction
Job Duties
- Provide direction and leadership in hotel management and operations
- Recruit, hire, train, schedule, supervise, evaluate, and terminate hotel staff
- Ensure adequate staffing to meet operational and budgetary needs
- Host regular staff meetings to facilitate communication
- Develop and implement guest service standards
- Maintain hotel facilities and amenities
- Promote the hotel to maximize occupancy and profitability
- Address guest complaints and ensure guest satisfaction
- Develop and manage third-party relationships and contracts
- Coordinate with departments for VIP and event guest services
- Protect and maintain hotel property and equipment
- Approve purchases and monitor budgets
- Review operational and audit reports
- Maintain professional knowledge and conduct team efforts
- Ensure regulatory compliance and enforce standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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