Hotel Manager, The Ritz-Carlton Oahu, Turtle Bay

The Ritz-Carlton is a world-renowned luxury hospitality brand known for setting the highest standards in guest service and comfort. With over 100 award-winning properties worldwide, The Ritz-Carlton attracts top hospitality professionals who are passionate about creating lifelong memories for their guests. As part of the Marriott International portfolio, The Ritz-Carlton is dedicated to promoting a diverse and inclusive work environment that values the unique backgrounds, talents, and experiences of its associates. The company prides itself on delivering excellence in luxury service guided by its Gold Standards, which include the Employee Promise, Credo, and Service Values. These standards form the foundation of The Ritz-Carlton's reputation as a global leader in luxury hospitality.

This position serves as the strategic business leader for property operations and acts as the General Manager in their absence. The scope of responsibility spans multiple departments including Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable. The role focuses on developing and implementing operational strategies that align with the brand's service strategy and initiatives, ensuring that operations meet the needs of target customers while maximizing financial performance. The candidate will work closely with executive committee members and department heads to foster employee satisfaction, grow revenues, and deliver a strong return on investment. As an Executive Committee member, this role develops property-wide strategies to consistently deliver products and services that meet or exceed guest and employee expectations.

Key responsibilities include managing profitability and departmental budgets by reviewing financial reports, monitoring operations against budget targets, and ensuring capital expenditures align with service priorities. The role emphasizes maintaining profit margins without compromising guest or employee satisfaction and coaches the operations team to effectively manage occupancy rates, wages, and controllable expenses. The candidate will also drive service excellence by communicating operational goals clearly, implementing brand and regional initiatives, and regularly assessing operational opportunities by engaging directly with employees and guests.

Leadership is a critical component of this role, encompassing the establishment of a clear vision for product and service delivery, championing the brand's service vision, and ensuring a fair and equitable work environment. The candidate will be responsible for hiring, coaching, and conducting performance appraisals for the operations management team, fostering employee commitment to high service standards, and maintaining an open-door policy to address employee concerns. By modeling desired service behaviors and promoting an inclusive culture, the candidate will help sustain The Ritz-Carlton's status as an employer of choice in the luxury hospitality industry.

Joining The Ritz-Carlton means becoming part of a global team committed to excellence, creativity, and compassionate service. This role offers a unique opportunity for a seasoned hospitality professional to lead a prestigious property, contribute strategically to its success, and be a part of a brand that truly values its associates' contributions and well-being.