Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,600.00 - $91,500.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The National, Autograph Collection is a distinguished luxury hotel located in the historic First National Center in Oklahoma City. This iconic hotel boasts 146 elegantly appointed guest rooms and suites, along with exceptional dining experiences including the award-winning Tellers Italian restaurant and The Great Hall, a renowned social and event space. The National offers guests a unique blend of historic charm and modern sophistication, providing an unparalleled environment where history meets contemporary luxury. As part of the Autograph Collection, a Marriott brand, The National upholds world-class standards in hospitality, ensuring every guest enjoys a refined and exclusive experience. Employees at... Show More
Job Requirements
- Ability to work flexible hours, including nights, weekends, and holidays
- Frequent standing, walking, and moving between multiple hotel departments and F&B Divisions
- Must be able to lift and carry up to 50lbs occasionally
- Work in a fast-paced, high-energy environment with exposure to heat, cold, and noise
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 7 years of leadership experience in hotel operations, with a strong background in both high-volume F&B and Rooms Division management
- Expertise in food & beverage costing, menu engineering, and revenue optimization
- Strong financial acumen with a proven track record of budget management and cost control
- Experience leading large teams in a fast-paced, guest-focused environment
- Knowledge of Marriott and Autograph Collection brand standards is a plus
Job Duties
- Assist the General Manager in leading departmental teams in the development and implementation of property-wide strategies
- Oversee the Rooms Division, Food & Beverage divisions, Facilities and all other hotel departments to ensure top-tier service and hospitality
- Support front office leadership in maintaining system accuracy, guest preferences, and efficient check-in/check-out procedures
- Work closely with Housekeeping leadership to maintain high standards of room cleanliness, inventory control, and guest satisfaction
- Monitor Valet services to ensure a warm, efficient, and welcoming arrival and departure experience
- Oversee operations and performance of the Facilities Department to ensure the property is maintained to brand and safety standards
- Prepare forecasts, financial reports, and budget development to maximize revenue and minimize expenses
- Review financial statements, sales, and activity reports to measure productivity and goal achievement, identifying areas for improvement
- Ensure a viable key control and safety program is in place across all guest and associate areas
- Provide a safe working environment in compliance with OSHA/MSDS
- Oversee all F&B divisions, ensuring seamless operations and guest satisfaction
- Partner with F&B Leadership to develop and implement high-impact activations, promotions, and seasonal menus to drive revenue and engagement
- Collaborate with the culinary team to refine menu offerings, pricing strategies, and ingredient sourcing for quality and profitability
- Maintain consistency in food presentation, beverage service, and guest experiences aligned with brand standards
- Monitor service execution and guest feedback, proactively addressing areas for improvement
- Develop and manage budgets, forecasts, and profit-and-loss reports for all F&B divisions
- Optimize food and beverage costing strategies to enhance margins while maintaining quality
- Monitor labor costs, vendor agreements, and inventory management to maximize profitability
- Maintain a strong floor presence, engaging with guests and ensuring a luxury dining experience
- Provide leadership to all hotel associates, inspiring them to achieve the hotel's customer service goals and objectives
- Monitor guest satisfaction scores and work towards increasing overall satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues
- Ensure staffing levels are appropriate to exceed guest expectations
- Support guest service training efforts, including service recovery, upselling, and cross-selling opportunities
- Assist with interviewing, selection, training, scheduling, coaching, and supporting associates to ensure excellence
- Partner with HR to ensure onboarding and development programs are executed in a timely manner
- Recognize team members' contributions and provide consistent, constructive feedback
- Maintain an approachable leadership style with a strong open-door policy
- Lead by example, demonstrating self-confidence, integrity, and enthusiasm
- Solicit feedback for continuous improvement
- Ensure the hotel meets all quality standards, including customer service, safety, maintenance, housekeeping, and F&B operations
- Ensure compliance with local, state, and federal regulations related to food safety, alcohol service, and workplace safety
- Uphold The National, Autograph Collection, and Marriott brand policies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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