Hotel Manager (Renaissance Reno Downtown Hotel & Spa)

Renaissance Reno Downtown Hotel & Spa, part of the Schulte Hospitality Group (SHG), is a distinguished hotel located in the heart of Reno, renowned for its commitment to exceptional hospitality and guest satisfaction. SHG, a leading third-party management company with decades of multi-generational experience, operates over 200 locations across 38 states and 3 countries. Their portfolio includes prestigious brands such as Marriott, Hilton, IHG, and Hyatt, alongside unique, independent, boutique, and lifestyle properties and restaurants. The company’s success is deeply rooted in its service culture, emphasizing respect, authenticity, and a genuine passion for hospitality, all aimed at positively impacting both internal team members and external guests.

Joining SHG means becoming part of an inclusive, employee-focused workplace dedicated to fostering personal and professional growth. Employees at SHG enjoy a dynamic, fun, and flexible work environment with numerous exciting perks designed to promote career development and job satisfaction. Notable benefits include daily pay options, free access to telemedicine and virtual mental health care starting from day one, comprehensive health and life insurance plans, a 401k plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, an employee assistance program, and access to exclusive discounts through the Schulte Savings Marketplace.

The role of the Hotel Manager at Renaissance Reno Downtown Hotel & Spa is a hands-on leadership position requiring energy, experience, and a passion for hospitality. The manager will be responsible for overseeing all aspects of hotel operations, ensuring financial goals are met while maintaining the highest standards of guest service. This position demands strategic financial management including budget oversight, accurate forecasting of revenues and expenses, and executing capital expenditures to maintain property quality. Additionally, the manager will recruit, train, and mentor staff, plan schedules, and ensure the smooth operation of events and conferences to meet client expectations.

Beyond operational management, the Hotel Manager will maintain essential professional relationships with contractors and suppliers, oversee maintenance and security, and assure compliance with all licensing, health, safety, and statutory regulations. A significant part of the role involves proactive guest engagement and swift resolution of customer complaints to enhance guest satisfaction. The ideal candidate will demonstrate strong communication skills, leadership abilities, keen attention to detail, and financial savvy. Proficiency in Microsoft Office and previous experience at a similar hotel size and type, preferably holding a Bachelor’s degree in Hospitality Management or Business, are highly valued. The position is perfect for a driven hospitality professional eager to grow within a supportive and expansive hospitality group that values its people as its greatest asset.