Hotel Manager | Palihotel Westwood Village

Palihotel Westwood Village is a distinguished boutique hotel located in the vibrant neighborhood of Westwood Village, renowned as one of the most recognized university towns in the United States. This establishment boasts 55 uniquely designed rooms that combine mid-century modern aesthetics with Parisian eclecticism, all housed within a historic building that dates back to 1939, originally the site of Westwood Village's first hotel. The hotel is part of Palisociety, a sophisticated hospitality company that develops and operates a diverse portfolio of hotels and residences across the country, including Palihouses, Palihotels, and ARRIVE by Palisociety. Palisociety prides itself on crafting neighborhood-centric destinations that foster genuine connections between guests, local communities, and dedicated staff.

Joining Palihotel Westwood Village means embracing a passionate, fast-paced hospitality environment where exceptional guest experiences and personalized service are paramount. The Hotel Manager is a critical leadership role responsible for the comprehensive oversight of multiple operational departments including front desk, housekeeping, property maintenance, overnight agents, and valet services. The hotel operates around the clock, requiring flexible shifts that adapt to changing operational demands. This role is not only a management position but also an influential ambassador for the brand, tasked with maintaining high standards across all guest-facing and back-of-house functions.

The Hotel Manager supervises key teams to ensure operational efficiency, consistency, and excellence in all guest interactions. They implement and maintain effective training programs to guarantee all staff deliver superior customer service and perform with high productivity. Specific responsibilities include managing front desk operations to uphold approved guest interaction protocols, leading property safety initiatives, scheduling staff to align with budget and revenue goals, and ensuring meticulous completion of administrative duties such as night audits and billing accuracy. The manager also focuses on cost control, managing inventory and purchasing to optimize financial performance in line with budgetary objectives.

In addition to operational leadership, this role encourages active engagement with guests and staff to foster a warm, welcoming environment. The Hotel Manager promotes positive morale through visible leadership, open communication, and mentoring staff to deliver hospitality that reflects the brand's core values. Collaboration with the executive team is essential to uphold the property’s standards and drive continuous improvement. The commitment to diversity and inclusivity is integral to Palisociety's culture, with an equal opportunity employment approach and adherence to privacy and compliance standards.

Palihotel Westwood Village offers competitive compensation, including benefits such as medical, dental, vision, and life insurance, a 401(k) retirement plan, paid time off, and opportunities for career advancement within a growing hospitality company. Employees enjoy professional development, a collaborative atmosphere that encourages innovation, employee discounts across a broad portfolio of hotels and restaurants, and the chance to be part of a respected family-owned business with a strong foundation and ambitious growth plans. This is an excellent opportunity for a dedicated hospitality professional seeking to lead a unique, historic boutique hotel and advance their career in the vibrant hotel management sector.