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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $160,000.00
Work Schedule
Standard Hours
Benefits
Annual salary
Paid Time Off
Health Insurance
Dental Insurance
401(k) Plan
Training and development opportunities
Employee Discounts
Job Description
The hiring organization is a distinguished hotel operating within the hospitality industry, dedicated to delivering exceptional guest experiences through quality service and meticulous attention to operational excellence. With a strong emphasis on fostering a positive guest service culture, this hotel aims to maintain its commitment to providing comfortable accommodations, exceptional amenities, and outstanding customer care to its diverse clientele. It operates as a dynamic and fast-paced environment, open 24 hours a day, seven days a week, requiring dedicated management committed to upholding its standards and enhancing profitability.
This specific role is designed for an experienced hotel management professional ... Show More
This specific role is designed for an experienced hotel management professional ... Show More
Job Requirements
- bachelor's degree in hotel management or related business field is preferred
- previous hospitality experience is required
- hotel experience is preferred
- previous profit and loss experience is preferred
- minimum 2 years' management experience is required
- ability to relocate without restrictions is required
- ability to travel during the training program
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in microsoft suite
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
- sit, stand and walk for varying lengths of time
- lift approximately fifteen pounds
- good communication skills both written and verbal
- focus and maintain attention to multiple tasks in a short time period and complete work assignments within deadline demands despite frequent interruptions
- grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- must have finger dexterity to operate office equipment such as computers, printers, multi-line tone phone, filing cabinets, photocopiers and other office equipment as needed
- ability to work in a standard office environment
- prolonged periods of sitting at a desk and working on a computer 6 to 8 hours a day
- occasional standing and walking throughout the workday
- frequent fine motor skills use of hands and fingers for keyboarding, typing, utilizing a mouse or trackpad, writing and operating office equipment
- ability to communicate effectively verbally and in writing
- occasionally required to stand, walk, bend, reach or carry items
- ability to lift and/or move 10 to 25 pounds as needed for files and office supplies
- visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- ability to hear and participate in conversations and meetings, use phone and/or headset
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Job Qualifications
- bachelor's degree in hotel management or related business field is preferred
- previous hospitality experience is required, hotel experience is preferred
- previous profit and loss experience is preferred
- minimum 2 years' management experience is required
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- strong computer skills in microsoft suite
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to maintain calm and professional demeanor in high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- support the development of strategies to support the hotel's profit, guest service and revenue goals by directing the operations of the hotel
- support the leadership of each department team, including their goals and development
- be involved in the budget process and review for operations, staffing and cost expenditures that are in line with forecasted sales and costs
- review cost controls and direct corrective actions, as needed, to ensure flow
- through personal leadership and example, establish a friendly, service-oriented approach to guests that is exhibited by all hotel departments and achieves guest satisfaction measurements
- coordinate special programs, functions and incentives to improve guest service
- engage in each department
- participate in walk-throughs and room inspections, budget review, revenue management and promotions
- set the tone and expectation of the deliverables
- regularly review sales solicitation activities, room nights' productivity and group rates sold by the sales department
- evaluate market mix and make adjustments as required
- be personally involved in sales solicitation of key accounts
- ensure compliance with all human resource policies and confirm that the programs are in place and administered consistently throughout the hotel
- be personally visible to all hourly personnel
- ensure that training is an ongoing function at the hotel and includes new associates as well as existing associate training
- ensure that managers attend at least one franchise job related class annually
- work in a cooperative and friendly manner with fellow associates
- practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in every encounter
- perform any reasonable request as assigned or directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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