Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount program
Parental leave
401(k) matching
Employee Stock Purchase Program
Education Assistance
Career development opportunities
recognition programs
Job Description
Hilton Baltimore is a distinguished full-service hotel located in the heart of Baltimore, Maryland. It is part of Hilton Worldwide, a globally recognized leader in the hospitality industry with nearly a century of experience delivering exceptional lodging experiences. Hilton Baltimore caters to both business and leisure travelers and is known for providing high-quality accommodations, top-tier amenities, and superior guest services. This iconic property offers a blend of comfort, luxury, and modern conveniences while maintaining the warm and welcoming atmosphere that the Hilton brand is celebrated for.
As a dynamic full-service hotel, Hilton Baltimore operates within a high volume, group business environment, making it an ideal setting for hospitality professionals who thrive in fast-paced and demanding contexts. The hotel’s commitment to excellence is reflected in its focus on guest satisfaction, operational integrity, and financial performance, aiming to exceed industry standards continuously.
The role of a Hotel Manager at Hilton Baltimore is critical for sustaining this reputation of excellence. The Hotel Manager leads the day-to-day operations of the property, partnering closely with the General Manager to ensure that every department runs smoothly and meets the stringent standards expected by Hilton guests and ownership. This leadership position requires a strategic vision combined with hands-on operational expertise to drive the hotel’s performance forward. The Hotel Manager is responsible for fostering a culture of service excellence, employee engagement, and operational efficiency across all areas of the hotel.
This role encompasses a wide range of leadership duties including managing financial goals to ensure profitability, overseeing daily hotel operations, developing and coaching team members, and maintaining impeccable service standards that distinguish Hilton Baltimore from competitors. The Hotel Manager also acts as a senior operational leader when the General Manager is unavailable, and plays a vital role in engaging with corporate leadership and hotel ownership to support strategic planning and review mechanisms.
Candidates for this role should have experience managing properties with significant revenue, ideally $20 million or more, and demonstrate a strong track record of leadership within executive hospitality teams. Experience in food and beverage operations is preferred, reflecting the comprehensive multi-departmental management required in this position. Detail orientation and a committed focus on quality, productivity, and customer service excellence are essential for success.
Hilton Baltimore prides itself on its values: hospitality, integrity, leadership, teamwork, ownership, and a proactive 'now' mindset. These values guide the Hotel Manager's approach to daily challenges and strategic opportunities. The role offers a professional, inclusive working environment where innovation, responsiveness, and collaboration are at the forefront of the employee experience.
Joining Hilton Baltimore as its Hotel Manager offers not only the chance to lead a prestigious property but also to be part of a respected global hospitality brand known for award-winning workplace culture. The employment is typically full-time, offering competitive compensation and a comprehensive benefits package that supports the holistic well-being and career growth of its team members. Hilton invests heavily in employee development, providing numerous opportunities for professional advancement alongside health, wellness, and financial benefits.
In summary, the Hotel Manager at Hilton Baltimore is an indispensable leader responsible for driving operational excellence, delivering outstanding guest experiences, and fostering a positive, productive, and service-focused workplace culture. This role offers a remarkable opportunity for experienced hospitality leaders ready to make a significant impact within one of the world’s foremost hotel brands.
As a dynamic full-service hotel, Hilton Baltimore operates within a high volume, group business environment, making it an ideal setting for hospitality professionals who thrive in fast-paced and demanding contexts. The hotel’s commitment to excellence is reflected in its focus on guest satisfaction, operational integrity, and financial performance, aiming to exceed industry standards continuously.
The role of a Hotel Manager at Hilton Baltimore is critical for sustaining this reputation of excellence. The Hotel Manager leads the day-to-day operations of the property, partnering closely with the General Manager to ensure that every department runs smoothly and meets the stringent standards expected by Hilton guests and ownership. This leadership position requires a strategic vision combined with hands-on operational expertise to drive the hotel’s performance forward. The Hotel Manager is responsible for fostering a culture of service excellence, employee engagement, and operational efficiency across all areas of the hotel.
This role encompasses a wide range of leadership duties including managing financial goals to ensure profitability, overseeing daily hotel operations, developing and coaching team members, and maintaining impeccable service standards that distinguish Hilton Baltimore from competitors. The Hotel Manager also acts as a senior operational leader when the General Manager is unavailable, and plays a vital role in engaging with corporate leadership and hotel ownership to support strategic planning and review mechanisms.
Candidates for this role should have experience managing properties with significant revenue, ideally $20 million or more, and demonstrate a strong track record of leadership within executive hospitality teams. Experience in food and beverage operations is preferred, reflecting the comprehensive multi-departmental management required in this position. Detail orientation and a committed focus on quality, productivity, and customer service excellence are essential for success.
Hilton Baltimore prides itself on its values: hospitality, integrity, leadership, teamwork, ownership, and a proactive 'now' mindset. These values guide the Hotel Manager's approach to daily challenges and strategic opportunities. The role offers a professional, inclusive working environment where innovation, responsiveness, and collaboration are at the forefront of the employee experience.
Joining Hilton Baltimore as its Hotel Manager offers not only the chance to lead a prestigious property but also to be part of a respected global hospitality brand known for award-winning workplace culture. The employment is typically full-time, offering competitive compensation and a comprehensive benefits package that supports the holistic well-being and career growth of its team members. Hilton invests heavily in employee development, providing numerous opportunities for professional advancement alongside health, wellness, and financial benefits.
In summary, the Hotel Manager at Hilton Baltimore is an indispensable leader responsible for driving operational excellence, delivering outstanding guest experiences, and fostering a positive, productive, and service-focused workplace culture. This role offers a remarkable opportunity for experienced hospitality leaders ready to make a significant impact within one of the world’s foremost hotel brands.
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Minimum two years experience in hotel management or executive committee role
- Proven track record in managing high volume, full-service hotel operations
- Strong financial acumen and ability to manage budgets and operational costs
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Proficiency in hotel management software and Microsoft Office
Job Qualifications
- Experience managing a property with revenue of $20M or greater
- Minimum of two years as an Executive Committee Member or equivalent preferred
- Food and beverage experience preferred
- Strong leadership capability with a proven ability to attract, motivate, lead, inspire and direct a talented team
- Acute attention to detail and commitment to delivering high quality standards
Job Duties
- Oversee all daily hotel operations
- Drive exceptional guest satisfaction through elevated service culture and attention to detail
- Lead financial performance, ensuring the hotel meets and exceeds profitability and operational goals
- Foster a highly engaged, service-driven team culture with a focus on talent development, coaching, and succession planning
- Act as the senior operational leader in the absence of the General Manager
- Serve as a trusted partner to ownership and corporate leadership, participating in strategic planning and performance reviews
- Interview, coach, counsel, and evaluate leadership and team members to ensure consistent performance excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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