Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,800.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
The Flamingo Las Vegas, a historic and iconic resort located on the Las Vegas Strip, has been a beacon of entertainment and excitement since 1946. Founded by the legendary Bugsy Siegel, this vibrant resort continues to captivate guests with its unique blend of vintage charm and modern amenities. Spanning over 3,500 rooms and suites, the Flamingo offers an expansive 77,000 square foot casino along with a picturesque 15-acre tropical backyard retreat. As part of Caesars Entertainment, a leader in the entertainment and hospitality industry, the Flamingo provides a dynamic environment where employees are encouraged to bring energy, enthusiasm, and a... Show More
Job Requirements
- Must be able to work flexible hours including evenings, weekends, and holidays
- must be able to stand or walk for extended periods
- must be able to speak, read, write and understand English
- must be able to tolerate second hand smoke
- ability to maintain regular, predictable attendance
- must handle heavy business volume and sensitive situations in a timely manner
- ability to manage multiple projects and changing priorities
- must respond to visual and aural cues
- manual dexterity to operate office equipment
- ability to recognize and respond to individuals with questions
- ability to maneuver around office and property independently
- must be able to lift and carry 10 pounds
- must be able to bend, crouch, kneel, twist and work at desk/counter
Job Qualifications
- One to two years of post high school education
- one to two years of employment in a related hospitality position
- thorough knowledge of guest services and hotel operations including Front Desk and VIP Services
- supervisory and management skills
- ability to compile facts and figures
- strong oral and written communication skills
- ability to develop and enforce Standard Operating Procedures
- ability to make decisions guided by established policies and procedures
Job Duties
- Supervise the Front Desk and VIP employees
- interview, schedule, train, develop, empower, coach and counsel staff
- recommend performance reviews
- resolve problems
- provide open communications
- recommend discipline and termination as appropriate
- develop Standard Operating Procedures for guest service operations
- supervise compliance with SOPs and safety regulations
- coordinate and foster relations with event coordinators, meeting planners, travel organizations, and limo services
- assist Sales and Marketing Departments in attracting and retaining customers by delivering top-quality service
- provide information and assist employees in recommending local attractions to guests
- monitor department budget to minimize expenses
- implement emergency training procedures
- maintain knowledge of emergency and evacuation protocols
- perform special projects and tasks as assigned
- participate in task forces and committees
- perform other tasks assigned by the Hotel Operations Manager
Job Location
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