Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Mentorship programs
Job Description
The Hyatt House Salt Lake City Downtown, managed by NCG Hospitality, is a premier hospitality establishment located in Salt Lake City, UT. NCG Hospitality is an award-winning, family-owned, third-generation business that leads in owning, developing, and operating over 30 distinguished hospitality properties across the region. This company prides itself on fostering genuine customer engagement, a positive and team-oriented work culture, and values the contributions of every team member. Hyatt House Salt Lake City Downtown reflects these principles by creating an environment that prioritizes career development with abundant tools, resources, and mentorship opportunities for staff to thrive and advance professionally. NCG Hospitality’s long-standing history and commitment to excellence make Hyatt House not just a place to work but a community where individuals are empowered to succeed and grow in the hospitality industry.
The role of Hotel Manager at Hyatt House Salt Lake City Downtown is a pivotal leadership position responsible for overseeing front office operations with an emphasis on delivering exceptional guest service, cultivating team growth, and ensuring operational efficiency. The Hotel Manager plays a critical role in driving customer loyalty and maximizing revenue through strategic management of guest experiences and operational procedures. This position involves supervising front desk staff by hiring, training, scheduling, and managing performance to maintain high service standards consistently. The Hotel Manager is tasked with maintaining direct communication with guests and community clients to enhance satisfaction and loyalty, ensuring the hotel’s reputation remains stellar in the competitive hospitality market.
Moreover, the Hotel Manager leads operational excellence by fostering a supportive, inclusive, and engaging work environment that encourages team members to excel. Safety and security are priorities, with the manager enforcing all safety protocols to protect guests and staff alike. Addressing guest concerns promptly and effectively is also essential to uphold the hotel’s commitment to service quality. From a financial perspective, the Hotel Manager maximizes occupancy and revenue through accurate room sales management, upselling, and reservation practices. Additional responsibilities include assisting with billing, reporting, and financial reconciliation to ensure precise accounting functions. The role further involves oversight of inventory control, key management, and proper handling of monetary procedures to maintain operational integrity. This position is ideal for a driven hospitality professional who thrives in leadership roles and is passionate about creating memorable guest experiences while leading a dynamic team. Hyatt House offers a career path that combines personal growth with the opportunity to make a significant impact in a reputable and expanding hospitality company.
The role of Hotel Manager at Hyatt House Salt Lake City Downtown is a pivotal leadership position responsible for overseeing front office operations with an emphasis on delivering exceptional guest service, cultivating team growth, and ensuring operational efficiency. The Hotel Manager plays a critical role in driving customer loyalty and maximizing revenue through strategic management of guest experiences and operational procedures. This position involves supervising front desk staff by hiring, training, scheduling, and managing performance to maintain high service standards consistently. The Hotel Manager is tasked with maintaining direct communication with guests and community clients to enhance satisfaction and loyalty, ensuring the hotel’s reputation remains stellar in the competitive hospitality market.
Moreover, the Hotel Manager leads operational excellence by fostering a supportive, inclusive, and engaging work environment that encourages team members to excel. Safety and security are priorities, with the manager enforcing all safety protocols to protect guests and staff alike. Addressing guest concerns promptly and effectively is also essential to uphold the hotel’s commitment to service quality. From a financial perspective, the Hotel Manager maximizes occupancy and revenue through accurate room sales management, upselling, and reservation practices. Additional responsibilities include assisting with billing, reporting, and financial reconciliation to ensure precise accounting functions. The role further involves oversight of inventory control, key management, and proper handling of monetary procedures to maintain operational integrity. This position is ideal for a driven hospitality professional who thrives in leadership roles and is passionate about creating memorable guest experiences while leading a dynamic team. Hyatt House offers a career path that combines personal growth with the opportunity to make a significant impact in a reputable and expanding hospitality company.
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel management or a similar leadership role
- Experience managing front office operations
- Ability to lead and motivate a diverse team
- Strong problem-solving skills
- Proficient in hotel management software and Microsoft Office
- Availability to work flexible hours including nights, weekends, and holidays
Job Qualifications
- Proven experience in hotel or hospitality management
- Strong leadership and team development skills
- Excellent guest service skills
- Ability to manage financial and operational aspects of hotel front office
- Effective communication and interpersonal skills
- Knowledge of safety and security protocols
- Experience with billing and financial reconciliation processes
Job Duties
- Lead front office operations with a focus on exceptional guest service
- Set high service standards for the front desk team
- Maintain regular contact with in-house guests and community clients
- Supervise hiring, training, scheduling, and performance management of the front desk team
- Cultivate a supportive, inclusive, and engaging work environment
- Ensure safety procedures and standards are upheld
- Address guest concerns promptly and effectively
- Maximize revenue and occupancy through room sales and upselling
- Assist with billing, reporting, and financial reconciliation
- Monitor inventory, key control, and monetary handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
