Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,100.00 - $68,200.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company known for its commitment to exceptional guest experiences and operational excellence. Operating a diverse portfolio of hotels worldwide, Sonesta focuses on delivering outstanding service, comfort, and value to its guests. As a reputable hotel management firm, Sonesta emphasizes the importance of a collaborative work environment that fosters growth, innovation, and a strong dedication to hospitality standards.
The role of Hotel Manager at Sonesta is pivotal in ensuring the smooth and profitable operation of the hotel. This position works closely with the General Manager to meet the hotel’s mission and business objectives by driving revenue... Show More
The role of Hotel Manager at Sonesta is pivotal in ensuring the smooth and profitable operation of the hotel. This position works closely with the General Manager to meet the hotel’s mission and business objectives by driving revenue... Show More
Job Requirements
- Minimum some college or business school courses credits in accounting
- College degree preferred
- Strong organizational skills
- Business clerical experience required
- 5 years experience in all aspects of Rooms Division
- 3 to 5 years experience in Food and Beverage
- Ability to stand, walk, talk or hear regularly
- Ability to occasionally use hands, reach, stoop, kneel, crouch, and crawl
- Ability to occasionally lift and/or move up to 50 pounds
Job Qualifications
- Track record of delivering exceptional guest or client experience
- Strong communication skills used for training, safety, and guest/associate interactions
- Professional appearance and demeanor
- Ability to operate PC computers with familiarity in Microsoft Office (emphasis on Excel), OPERA, Delphi, or other hotel systems
- Effective presentation skills to small groups and employees
- Problem-solving skills to manage a variety of situations
- Ability to multi-task in a fast-paced environment
Job Duties
- Directly supervises all Rooms Division departments and Food and Beverage Director
- Responsible for the entire hotel in the absence of the General Manager
- Actively participates in the Commercial Revenue Meeting
- Oversees supervision and development of all managers in the rooms and food and beverage divisions
- Oversees preparation of weekly work schedules in accordance with staffing guidelines and labor forecasts
- Adjusts schedules throughout the week to meet business demand
- Conducts weekly labor meeting
- Conducts regular meetings with managers to review all information pertinent to the business
- Anticipates guests' needs and responds promptly
- Resolves all guest complaints in a polite and professional manner
- Reviews all out-of-order and out-of-service rooms daily
- Works with Director of Food and Beverage on all aspects of F&B
- Monitors food cost, beverage cost, payroll, and other expenses
- Establishes prices and menus for each F&B outlet and banquets
- Identifies training needs and implements training sessions
- Assumes responsibility for maintaining standards to ensure facilities and equipment are clean and well maintained
- Ensures staff uses all Sonesta Service Standards
- Assists staff with job functions to ensure optimal guest service
- Conducts interviewing, orientation, hiring, performance appraisal, coaching, counseling, and training
- Controls and analyzes Rooms Division and Food and Beverage costs
- Participates in hotel’s Strategic Plan, Marketing Plan and Goals Program
- Prepares Rooms Division and Food and Beverage budgets
- Adheres to hotel requirements for guest accidents or emergencies
- Ensures all VIPs receive appropriate service
- Devises strategies to achieve target Employee Engagement Scores and Guest Service Scores
- Oversees safety committee
- Involved in owner relations
- Provides commentary on operations financial results
- Drives all rooms related ancillary revenue streams (upsells, ER)
- Performs other duties and assists in other hotel areas as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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