Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,700.00 - $67,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that stands out as an innovator in the industry. With a commanding presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly across Europe, Latin America, and the Caribbean. The company's impressive global portfolio represents an asset value of over $20 billion, generating more than $5 billion in cumulative revenues annually. Highgate expertly manages every stage of the hospitality property cycle, from initial planning and development through recapitalization and eventual disposition. The organization is known for crafting... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 6 years progressive experience in hotel management or related field
- bachelor's degree preferred
- demonstrated leadership and management skills
- excellent communication skills both verbal and written
- strong problem-solving and multitasking abilities
- ability to work flexible hours including weekends and holidays
- commitment to providing excellent guest service
- ability to maintain confidentiality and professionalism
- physical ability to perform light work such as lifting up to 20 pounds
- must comply with all company policies and standards
- flexibility to participate in management on duty rotations
- willingness to complete required corporate training and certifications
Job Qualifications
- at least 6 years progressive experience in a hotel or related field
- bachelor's degree preferred
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all levels of employees and guests
- effective listening and problem clarification skills
- ability to multitask and prioritize departmental functions to meet deadlines
- attentive friendly courteous and service-oriented approach to all interactions
- attendance at required meetings and trainings
- participation in management on duty coverage as required
- regular attendance in compliance with company standards
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with company standards and regulations to ensure safe and efficient operations
- ability to identify problems and assist in implementing solutions
- ability to handle problems proactively
- ability to understand and evaluate complex information
- ability to maintain confidentiality
- ability to perform light physical work involving lifting up to 20 pounds
- perform other duties as assigned by management
Job Duties
- participate in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts regularly
- tour the operating departments daily to ensure smooth operation and adequate staffing making adjustments as needed with department heads
- conduct weekly staff meetings including training sessions and review of sales and operations efforts
- conduct weekly one-on-one meetings with operational department heads to review training financials goals and operational performance
- attend operational line ups at least once a week with departments including housekeeping front desk culinary and banquets
- meet all financial review deadlines and corporate program requirements
- hold monthly financial reviews with department managers and supervisors
- ensure department heads maintain budgeted productivity and compliance with accounting procedures
- develop managers through competency and corporate training programs
- participate in required management on duty coverage
- maintain and monitor the effectiveness of the Lobby Ambassador program
- maintain contact with management trainees and oversee their development
- adhere to all company policies and train new managers on compliance
- assist in hotel budget and monthly forecasting processes
- ensure departmental training in service standards meets company expectations
- manage payroll procedures including overtime and meal break penalties
- ensure operational departments and vendors comply with PCI protocols
- foster a positive team environment focused on guest satisfaction and employee motivation
- regularly inspect rooms with housekeeping manager property engineer and general manager
- ensure timely processing of invoices using accounts payable procedures
- ensure monthly financial documents are submitted to corporate office according to schedule
- oversee cleanliness and maintenance of the property through inspections and preventive maintenance
- ensure all employees provide attentive friendly courteous and efficient service
- forecast the hotel’s financial position monthly analyzing revenues and expenses
- conduct operational management interviews and adhere to hiring standards
- interview final candidates for operational management positions
- perform performance appraisals for department managers
- provide coaching counseling and discipline to management staff
- perform duties requested by senior operations executives
- ensure equitable treatment of all employees
- meet with clients on property to assist in sales efforts
- be present in public areas during peak times greeting guests and offering assistance
- oversee hotel safe security and monthly audits
- conduct monthly credit meetings and participate in credit and collection policies
- complete required corporate training and certifications
- ensure all scheduled meetings take place on property
- conduct daily weekly business review meetings in conjunction with director of sales
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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